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Pamela Iheme - Scrum Master/Product Owner

[email protected]

Location: Boston, Massachusetts, USA

Relocation:

Visa: USC

Resume file: Pamela_1744640429946.docx Please check the file(s) for viruses. Files are checked manually and then made available for download.

Pamela Iheme (469) 844-3184 / [email protected] Boston, MA PROFESSIONAL SUMMARY With a passion for fostering collaborative environments, I strive to enhance team cohesion and productivity. My expertise lies in facilitating agile processes that drive project success and streamline workflows. A highly motivated, adaptable and versatile self-starter, with a reputation for integrity and accustomed to supporting and managing multi-functional teams. KEY COMPETENCES Team Coaching | Agile Training | Product Management | Conflict Resolution | Servant Leadership | Collaborative Communication | Issue Resolution | Team Dynamics | Facilitation | Product Backlog Optimization | E-commerce | MDM Informatica Software | PROFESSIONAL SKILLS Methodologies Agile, Scrum, Hybrid, Waterfall Digital Skills Jira, Confluence, Visio, Figma, FigJam, Azure DevOps, CI/CD Pipeline, ServiceNow, Conga, Salesforce Programming Knowledge Python, C++, SQL, CSS, HTML E-commerce Skills Marketing and research using Tealium Customer 360 and Wunderkind Oil and Gas Skills PLCs, HMI systems design, network configuration tools, upstream processes, instrumentation and controls, OPC-UA, Modbus Business Skills Requirements gathering, business research, business intelligence Product Skills Product development, product design, product management, product planning Agile Techniques User stories, user acceptance testing, quality assurance testing, test-driven development, peer analysis, continuous integration, continuous testing, pairing, automated testing, waterfall methodology Data Skills Data science, data analysis, data mapping, data migration, master data management, data mining Cloud Skill AWS and Azure Soft Skills Teamwork, communication, adaptability, critical thinking, time management, problem-solving, stress management Scrum Principles Servant leadership, facilitation, situational awareness, conflict resolution, solution ownership, continual improvement, inspection, adaptation, increasing transparency Preparation for Agile Release Train (ART) events, including PI planning and system demos PROFESSIONAL EXPERIENCE Northeastern University April 2024-Present Product Owner Boston, MA Act as primary contact between product management, stakeholders, and engineering teams Convey the product vision and strategy to the engineering team Translate requirements into clear specifications Create and maintain product backlogs with epics, user stories, and acceptance criteria Align backlogs with stakeholders and review user stories with the engineering team Communicate detailed requirement specs to the Development Team Prioritize backlog considering value, dependencies, and team capabilities Facilitate ceremonies: daily stand-ups, sprint planning, demos, retrospectives, and backlog grooming Coordinate inter-team cooperation and dependencies Guide progress toward release objectives and sprint goals in Jira Monitor implementation progress and provide status updates with project managers Gather stakeholder feedback to improve products and address concerns Plan Program Increments Support testing during development and release; participate in user acceptance testing Implement Cvent for athletics and advancement departments Brainstorm ideas with Marketing and Sales for the Cvent Project Build spec documents in Confluence for the Cvent Project, including onboarding, master data management for alumni, advancement, and present students Ensure data accuracy, consistency, completeness, and reliability across systems Define and implement data standards, policies, and rules with data governance teams Ensure compliance with regulatory requirements and company policies on data privacy and security Use Salesforce Software for Master Data Management in the Enrollment Agreement Project Oversee integration of master data across systems to ensure seamless flow and avoid duplication Ensure MDM solution architecture supports scalability and future business needs Track MDM system performance and identify improvement areas Optimize data management processes, minimizing manual entry Resolve master data issues and troubleshoot with cross-functional teams Halliburton Feb 2021-March 2024 Scrum Master/Product Owner Houston, TX Acted as the primary liaison between teams and stakeholders. Managed, refined, and prioritized product backlog items. Transitioned teams from waterfall to agile methodology. Conducted testing in the IDE environment using Visual Studio. Enabled stakeholders to download and test developed increments using Visual Studio on their personal computers. Ensured regular communication with customers and stakeholders regarding the status of the product. Created Epics, features, user stories, and acceptance criteria using Azure DevOps. Monitored code being tested through the CI/CD pipeline. Facilitated Peer to Peer testing among engineering team members. Managed two cross-functional teams, including one located offshore. Collaborated with prospective users and clients to understand and anticipate their needs, translating them into product requirements. Maintained a flexible schedule to accommodate offshore teams and main stakeholders. Implemented Product Fit Methodology by hosting meetings with oil field engineers and instrumentation/controls operators for primary data collection and requirement gathering. Oversaw all stages of product creation, including design and development. Created UI/UX designs in Microsoft Visio based on discovery meetings with stakeholders. Established a team agreement prior to each sprint planning meeting. Created sprint goal agreements post-sprint planning meetings. Successfully implemented the Redundancy Project and Network Configuration Tools Project. Elicited product requirements through interviews, document analysis, workshops, business process descriptions, user stories, and scenarios. Monitored and evaluated product progress at each stage of the process. Facilitated Scrum ceremonies including Sprint Planning, Sprint Review, Sprint Retrospective, and Daily Stand-ups. Bed, Bath and Beyond - E-commerce Feb 2018 Jan 2021 Senior Scrum Master / Digital Product Owner Tulsa, OK Clarified requirements and explained product business aspects to the development team. Used surveys and focus groups for Product Fit methodology. Developed sales and marketing strategies for an e-commerce project. Created Power BI reports for stakeholders and directors. Built data tables and ran SQL queries. Integrated and tested PayPal APIs with Postman. Formulated a product roadmap based on SDLC. Transitioned teams from Waterfall to Agile. Managed Epics, Features, User Stories, and Acceptance Criteria in JIRA. Led sprint ceremonies and assigned tasks in JIRA. Migrated data to AWS from legacy systems. Launched agile teams for Buy Buy Baby and Wunderkind projects. Experienced in Program Increment planning. Communicated feature details and deadlines with stakeholders. Collaborated on product mockups with designers. Prioritized backlog items by value, time, and order. Reviewed prototypes for feasibility before development stages. Coordinated requirement understanding with developers. Conducted risk analysis to keep projects within scope and budget. Verified products through usability tests and customer feedback. Ensured compliance during release planning. Updated team members on project status and roadblocks. Oversaw master data integration for seamless data flow. Supported IT teams on scalable and flexible architecture solutions. Improved MDM system performance based on tracked data. Optimized data management processes to reduce manual entry. Resolved master data issues with cross-functional teams. Samuels Jewelers - Retail & Ecommerce Feb 2016 Feb 2018 JUNIOR SCRUM MASTER Atlanta, GA Led the execution of tasks as defined in the project plan to achieve project objectives. Managed changes to project scope, schedule, and costs using appropriate verification techniques to ensure the project plan remained accurate, updated, and reflective of authorized modifications. Facilitated Sales and Advertising Strategies for our E-commerce Diamond Are Forever Campaign. Served as a servant leader to a team of highly skilled professionals, contributing to a large-scale organizational agile transformation and the development of a highly optimized self-organizing team. Effectively coached the Product Owner in backlog creation, grooming, and release planning processes, while supporting the team in refinement and maintaining a healthy backlog. Taught, mentored, and coached the team on effective methods and practices to foster a highly cross-functional, satisfied, and high-performing team. Efficiently resolved impediments and increased transparency by creating effective information radiators across the organization. EDUCATION & CERTIFICATIONS: Bachelor of Business Administration University of West Georgia, Atlanta, GA Certificate in Sales & Advertising, Atlanta, GA Certified Scrum Master (CSM 1), Scrumalliance.org Certified Scrum Product Owner (CSPO), Scrumalliance.org LinkedIn Profile: https://www.linkedin.com/in/iheme-pamela-cspo-csm-b0a037294/details/experience/ Keywords: cplusplus continuous integration continuous deployment user interface user experience business intelligence information technology Georgia Massachusetts Texas