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Krishnaiah T - ServiceNow Developer

[email protected]

Location: Alpharetta, Georgia, USA

Relocation: Yes

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Krishnaiah T [email protected] +1(404)954-1151 PROFESSIONAL SUMMARY: A Qualified IT professional with 9+ years of experience in ServiceNow development and administration, specializing in designing, configuring, scripting, customizing, deploying, and integrating the ServiceNow ITSM platform. Expertise spans across Performance Analytics, ITIL processes, and workflow automation. Extensive expertise in IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), IT Asset Management (ITAM), HR Service Delivery (HRSD), Governance, Risk, and Compliance (GRC), Integrated Risk Management (IRM), and Security Operations (SecOps). Strong knowledge of Incident, Problem, Change, Knowledge, Service Catalog, and HR Case Management with hands-on experience in JavaScript and Glide Scripting. Proven experience in leading ServiceNow platform upgrades across multiple versions, including Jakarta, Geneva, Istanbul, Kingston, London, New York, Tokyo, and Vancouver. Hands-on experience in designing, configuring, and implementing ServiceNow modules, including CMDB and Asset Management, ensuring accurate data population and CI identification. Expertise in ServiceNow integrations using REST/SOAP APIs with platforms like Workday, SAP SuccessFactors, LDAP, and SSO authentication. Proficient in developing and maintaining Business Rules, Client Scripts, UI Policies, UI Actions, UI Pages, and Script Includes to enhance platform functionality. Experienced in handling large-scale data imports and exports using Transform Maps, Transform Scripts, and Scheduled Jobs. Strong background in configuring and maintaining Access Control Rules (ACLs) for role-based security and authentication in ServiceNow. Designed and implemented HR Service Portals, automating HR requests and integrating with IT workflows for efficient employee onboarding. Worked on integrating HRSD with ITSM to streamline workflows requiring collaboration between HR and IT teams. Experience in implementing ATF (Automated Test Framework) for ITSM, HRSD, and custom applications to validate workflows and system functionality. Configured and executed automated UI tests, API tests, and workflow tests for performance optimization and system scalability. Led the development and deployment of Employee Self-Service (ESS) portals using Jelly Script, UI Macros, Bootstrap Framework, and AngularJS. Experience in configuring email notifications and scripting inbound email actions to enhance communication within the IT ecosystem. Proficient in utilizing ServiceNow Integration Hub to automate workflows and streamline data exchange between systems. Expertise in CMDB automation, including data gathering, population, and relationship mapping for efficient asset and configuration management. Configured and managed ServiceNow Discovery to identify IT assets, network devices, and cloud resources. Worked with CI Identification Engine (CI Identifiers) to prevent duplicate records and maintain CMDB integrity. Hands-on experience in creating and managing On-Call Scheduling, Discovery, Orchestration, and Performance Analytics plugins. Strong understanding of ITILv3 frameworks and their practical application in ServiceNow implementation and enhancements. Extensive experience in creating and maintaining reports using Pie, Bar, Calendar, and List Charts with scheduled report generation. Led multiple ServiceNow release implementations, ensuring smooth transition and minimal disruption to business processes. Expertise in developing JavaScript-based automation for Business Rules, Client Scripts, UI Policies, and UI Actions. Experience in working within both traditional and Agile project methodologies for efficient service delivery. TECHNICAL SKILLS: ServiceNow Development: ServiceNow Studio, ServiceNow Scripting, Business Rules, Client Scripts, UI Actions, UI Pages, UI Policies, Data Policies, Glide API, Script Includes, GlideRecord, Catalog Client Scripts, Service Portal, Incident Management, Change Management, Problem Management, Workflow Editor. Application & Process Automation: Flow Designer, Automation Engine, Service Catalog, Custom Application Development, Workflow Editor, Business Process Management Programming Languages: JavaScript, SQL, Jelly Web Development: AngularJS, HTML5, CSS3, AJAX Cloud &DevOps: AWS, Git, GitHub, Jenkins, CI/CD, Automation Integration & Web Services: RESTful Web Services, SOAP Web Services, Web Service Integrations, MID Server, LDAP Integration, JSON, GlideAjax, OAuth 2.0 CERTIFICATIONS: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Keywords: continuous integration continuous deployment user interface information technology