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Malay Tiwari - Servicenow Architect

[email protected]

Location: Richmond Hill , Ontario, Canada

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Profile ServiceNow Solution Architect with over 17 years of experience in Cloud and Server Automation, ITSM, and ITOM. Proven track record of delivering scalable, integrated solutions that enhance operational efficiency and business value. Skilled in aligning architecture with organizational goals by designing forward-thinking systems using ServiceNow and BMC platforms. Recognized for driving innovation, cross-functional collaboration, and translating complex concepts into actionable strategies. Adept at anticipating technology trends and ensuring future-ready solutions. Experience Summary Technical Skills 10+ years in architecting, implementing, and supporting ServiceNow and BMC ITSM, automation, and cloud tools. 7+ years in Discovery and Application Mapping with custom patterns for ServiceNow and BMC Dis- covery. Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Asset, Knowledge, and more. Solution Architecture & Management ServiceNow Integration and Automation: Designed end-to-end integrations with BMC Helix Au- tomation and Puppet, automating workflows and reducing MTTR across thousands of servers. Discovery and Visibility Solutions: Delivered asset visibility with ServiceNow and BMC Discovery; revealed critical blind spots and optimized infrastructure. Security and Compliance: Customized IT security solutions in ServiceNow aligned with CIS/PCI DSS; strengthened compliance and reduced risk exposure. Operational Excellence: Defined and implemented ITSM/ITOM policies using ServiceNow to stream- line service delivery and improve process governance. Technical Expertise Platforms & Tools: ServiceNow (ITSM, ITOM, ITAM, Discovery, Orchestration, AIOps), BMC Helix ITSM, BMC Discovery, Puppet, CyberArk, Jira, Confluence Cloud & DevOps: AWS, Azure, GCP, Terraform, Docker, Kubernetes, Jenkins, Git Database & Automation: Oracle 10g, MS SQL, Automation Anywhere Certifications: ITIL v4, Azure Admin/Security, ServiceNow Admin/Discovery, BMC Discovery, Oracle DBA Education 2004-2008 Bachelors in Engineering, Electronics & Communication, RGPV Bhopal Keywords: information technology microsoft