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Gopal - Program Manager/ Sr. Project Manager

[email protected]

Location: Leander, Texas, USA

Relocation: No

Visa: H4EAD

Resume file: Gopal PM_1747833461000.doc Please check the file(s) for viruses. Files are checked manually and then made available for download.

GOPAL [email protected]; 847-610-9714 SUMMARY: Multiple years of Project/Program Management/Scrum Master experience in Texas State, New York State, Healthcare, Aerospace, Services, Manufacturing, Retail and Oil & Gas industries. Worked with State in Texas on multiple projects like Implementation projects, Upgrade projects and maintenance projects with business teams like VTR, FAO, MCD, MCCS etc. Led and managed all phases of large complex IT projects from initial customer engagement to successful deployment and support. This includes working as POC for 3rd party vendor projects. Worked on Finance Projects, Automation Projects, Application Development and Support, ERP Implementations, Batch refactoring, Support Projects, and Infrastructure projects, Responsible for IT Projects worth $25M with a 30% YOY growth exceeding the expectations of senior leadership. Directed all efforts from identifying opportunities, forging alliances, enhancing client relationships, and formulating business technology solutions while managing, motivating, and guiding global teams in leading and managing transformations in a complex fast paced environment. I have led, mentored, and managed large teams (100+ employees) and provided opportunities for career progression and success. Executed projects using Waterfall, XP, Kanban & Agile Methodologies with Scrum principles and techniques. Proficient in tracking issues with JIRA, Jama, ClearQuest, Clear case, PPM Pro, Lighthouse and Clarizen. Exceled in Project Management for all projects using in-house tools and Accelerators. Proficient in using CRM software for customer issues. Worked with MS Office, Remedy, Service Now, CRM, CME, TORCH, SharePoint, Smart Sheet, AOTS, ServiceNow, ClearCase, Cherwell, Sales Force, Microsoft Dynamics etc. Expert in working with Global teams using Global Delivery Model. EDUCATION AND TRAINING: B.S Computer Science, Bangalore University, India 1996 Diploma in Information and Systems Management, Aptech Computer Education JIRA Smart Sheet Workbrain-Time & Attendance and Labor Scheduling at Toronto Canada. Kronos-Time & Attendance and Labor Scheduling. PeopleSoft HR, Payroll, Benefits, Time & Attendance Quality Foundation Infosys training. Business Analysis Foundation Certification Shipley Business Development Cross Cultural sensitivities. KARASS Negotiation Skills All Soft Skills from Harvard Manage Mentor. Writing Winning Proposals / Executive Summaries for RFP CERTIFICATIONS: PMI ACP (Agile Certified Practitioner) SAFe Certified Scrum Master Certified Lean Six Sigma Professional Certified PM Elite TECHNICAL SKILLS: Languages: Java, J2EE, Servlets, JSP, XML, HTML, SQL+, PL/SQL, C, C++, BASIC, FORTRAN, Mainframe, VB 6, COBOL II, POWERBUIDER 6.0, BASIC CRM/Siebel Skills: PeopleSoft, SAP, Salesforce, Azure, AWS, Okta, Microsoft Dynamics, Business Central, Workbrain, Kronos, Siebel Tools Configuration, Siebel VB and Siebel eScripts, Business Services, Siebel Application and Server Administration, Siebel WorkFlow Administration, Siebel EAI, EIM, Siebel Repository and Environment Management, OBIEE 10.1.3.4.0, Siebel Analytics 7.5.x and 7.8.x, Siebel 6.x (2000), 7.0.x & 7.5.x Web Technologies: REST Web APIs/services, JSON, SOAP, SOA/distributed systems Databases and Tools: Remedy, Service Now DB2, ISQL, Oracle 8i/9.X, IDMS, IMS DB/DC Operating Systems: Windows, MS-DOS 6.2, Windows XP, Windows 10 Tools & Utilities: Jira, Jama, Smartsheet, Confluence, Clear Case, Rational Rose, PPM Pro, PVCS, Rational Clear Quest, Salesforce, LoadRunner, App dynamics, Mercury QC, CRM, CME, Clarizen, Lighthouse, HP service Desk, Remedy, Microsoft ACCOMPLISHMENTS / AWARDS Individual Award for the Best Performing Member at Chrysler (2014) Best IT Project Team Award at Boeing (2012) Best IT Supplier for Aetna (2007-2010) Best Employee in HR at Infosys (2004, 2005, 2006) PROFESSIONAL EXPERIENCE: Client: Department of Motor Vehicles (TxDMV) Projects, Austin, TX Oct 20 Till Date Role: Sr. Project Manager Payment Services Transition Project, Infrastructure Projects, RTS Batch Recycle project, TxT projects. House Bill Projects, Implementation of Credit Cards at Regional Service Centers, DB2 upgrade project, working with DCS for upgrade and implementation projects, Okta Integration Project, Accounts receivable project and Salesforce enhancement projects. Responsibilities: Successfully executing large IT Projects to meet Business objectives. Responsible for monitoring the progress of on-going projects throughout the Project life cycle to adhere to Schedule and Quality. Provide leadership for high-profile IT projects, to ensure alignment with TxDMV s strategic goals and objectives. Developing, implementing, and overseeing comprehensive project plans, including budgets, schedules, resource allocations, and risk management strategies. In GT meetings and ESC s, Acting as a primary liaison between executive stakeholders, project teams, and external vendors, ensuring clear communication and alignment throughout the project lifecycle. Monitor and manage project performance, reporting progress and risks to leadership during GT meetings and ESC meetings recommending multiple actionable solutions to address challenges. For some project like Okta Integration Project, responsible for procurement efforts, working with DIR, OGC and Purchasing teams for end to end tasks from SOW to Vendor finalization and subsequent project kick off. This includes writing Request for Information, Request for Offer (RFO) and Statement of Work (SOW) and related solicitation documents, having multiple reviews with various stakeholders, prospective vendors, internal and external teams, vendor selection, and contract management to ensure successful delivery of services. Leading cross-functional teams in applying best practices and methodologies to achieve project milestones and deliverables. Working with 3rd Party vendors for some of my projects like Texas By Texas TxT, Okta Integration Project and Payment Services Transition project Facilitate governance processes, including status reporting, change management, and stakeholder engagement to maintain transparency and accountability. Using Remedy tool and DIR Service Now tools to log tickets when applicable Mentor and coach project team members including Business Analysts, new joinees, fostering professional growth and promoting a culture of continuous improvement. Oversee compliance with all applicable state, federal, and organizational policies related to project management, procurement, and information security. Work with Security team, Application and Business teams like VTR and FAO to ensure PCI compliance like maintaining updated relevant SAQ questionnaires for applications in scope. Performing advanced project and contract management work including detailed project planning, oversight, and tracking using accepted project management methodologies. Directs, develops, oversees, and evaluates IT projects using accepted project management methodologies. Directs, assigns, and evaluates the work of project staff. Develops project budgets, schedules, work plans, resources requirements, and cost estimates and projections for both TxDMV enterprise-wide Governance team projects and IT initiatives. Monitors and manages project scope, quality, and cost to ensure that project deliverables are acceptable, fulfill the terms of the project contract or specifications, and are completed within budget. Travels to RSC s or other locations for project requirements. Work during late evening hours or weekend hours for deployments with vendors like Deloitte and Atos. Attend Technical trainings, soft skill training and domain training relevant to job and project requirements. Work with ITSD team members for Legislative requirements and analysis. Well versed with state procurement processes and managing vendor contracts for state of Texas. Well versed with working with multiple state agencies like DPS, CPA office, DIR for projects having downstream impacts. Travel to Counties and other agencies like DPS for project related requirements. Client: Department of Transportation (TxDOT) Projects, Austin, TX Mar 18 Oct 20 Role: Program Manager/ Sr. Project Manager Infrastructure Projects, Tableau Enhancements Project, BI Reporting, Implementation of Business Network Solutions, E-Invoicing project, Business Applications Development and Support. Responsibilities: Client Stakeholder Management: Successfully executed large IT Projects to meet Business objectives. Monitor the progress of on-going projects throughout the Project life cycle to adhere to Schedule and Quality. Facilitated Sprint Planning meetings, Daily scrum, sprint review, product backlog refinement meetings and sprint retrospective meetings. Attended PI planning workshops and facilitated system demo, inspect, and adapt workshops for future PIs and Release Management meetings. Helped the Product Owner/product Management in maintaining, refining, and prioritizing the product backlog. Used JIRA to maintain product backlog and sprint backlog and to create and track user stories, Sprint planning, tracking, and managing sprints, created Scrum and Kanban boards, status reports and burn down charts. Effectively managed various stakeholders and helped the team make decisions. Tracked team progress by creating sprint burndown charts and Release burndown charts Perform sprint retrospectives to capture lessons learned and what can be improved in next sprint. Worked on SAFe framework with other scrum teams, Attended Scrum of Scrums to coordinate dependencies across various other scrum teams in Agile Release train, worked with Release Train Engineer, System Architects and system Team for Infrastructure requirements and to support integration testing. Mitigated impediments during the sprint in terms of issues and risks Facilitated regular meetings with various stakeholders to ensure dependencies and milestones are met. Track, monitor, report and communicate design, development and testing activities on behalf of entire team. Tracked and communicated team velocity and sprint/release progress and another metrics. Created and published weekly status reports and weekly dashboards. Ensured timely review, approval and sign-off the deliverables. Organized and drove the necessary meetings to arrive at the solution design, SAD, SDD, MQ cookbook reviews, mitigate various issues and risks, Coordinated between various business and IT stakeholders and PM. Had regular meetings with offshore team to understand progress, challenges and remove blockers for the team. Provide guidance and direction to offshore and onsite team. Training and mentoring the team on enforcing agile operations and scrum principles. Created and consolidated Prod deployment and Rollback strategy, Plan and cutover tasks, DR test strategy for MQIPT and DR execution. Helped the team to write and split User stories, breakdown Epics. Helped the team in deciding the sprint backlog for every sprint. Well versed with Project Management tasks involving the Requirements, Detailed Analysis, Design, Development, Implementation and Documentation of projects. Managed financials, budgets, invoicing and forecasting in terms of resources and costs for financial year. Improve Performance Scores, Morale and Eliminated Project schedule delays by taking over the entire ownership from the predecessor and brought all the projects back on schedule. Eliminated costly Schedule delays which could have negative impacts for both client and vendors. Worked on Project Initiation, Project Planning, Execute and closing phases and used templates as provided by State of Texas using the Standard Management Module. Liaisons with Vendor(s) for planning, execution, control, and closure. Worked on Spend Plan for both Fixed Price and Time and Material Projects. Ensure CR, Change Evaluation and CAB meetings are scheduled and assigned as per Project needs and timelines. Perform DIR Scans (Department of Information Resources) if necessary. Develops and maintains Project Plan and project documentation as appropriate. Ensure QA Review and Meeting Minutes for all phases from Kick off meetings to Project Closure meetings are done on a weekly basis. Log tickets on ServiceNow for ongoing change Evaluations, CAB and Go Live. Ensure all work products and deliverables are submitted and recorded on PPM Pro Tool for TxDOT Stakeholders. Work with BRM and Stakeholders and provide weekly update in Projects Review Committee (PRC) Meetings. Work with PMO and Contracts Team to extend Work Order, SOW if needed. Highlight Risks, SV and CV and take leadership assistance in PRC if needed. Work on resolving Go-To Green Plans if Project is in Yellow or Red Status. Work with OCM team to finalize type of communication with Business teams and end users. Maintained ownership over all client-facing verbal and written communication throughout project lifecycle. Managed the digital process from conception to design and development. Perform all aspects of QA throughout the development cycle. Responsible for observing areas of improvement and implementing the necessary policies and procedures to close said loopholes. Educate and reinforce Agile methodologies and SAFe scrum framework within organization. Assist Business Relationship Manager (BRM s) in any ad hoc change requests, Service Requests, Enhancements and on current projects. Client: Schlumberger, Houston, TX May 16 Mar 18 Role: Program Manager / Client Relationship Manager SAP HR Implementation Project, BI Reporting, Service Desk Management, Business Applications Development and Support. Responsibilities: Client Stakeholder Management: Successfully executed large IT Projects to meet Business objectives. Monitor the progress of on-going projects throughout the Project life cycle to adhere to Schedule and Quality. Well Versed with Project Management tasks involving the Requirements, Detailed Analysis, Design, Development, Implementation and Documentation of projects. Improved Performance Scores, Morale and Eliminated Project schedule delays by taking over the entire ownership from the predecessor and brought all the projects back on schedule. Eliminated costly Schedule delays which could have negative impacts for both client and vendors. Maintained ownership over all client-facing verbal and written communication throughout project lifecycle. Managed the digital process from conception to design and development. Perform all aspects of QA throughout the development cycle. Supported the internal development team in India as Scrum Master to organize and facilitate all projects. Conducted meetings via conference and video calls, hoc travel to offshore work locations as needed. Responsible for observing areas of improvement and implementing the necessary policies and procedures to close said loopholes. Educate and reinforce Agile methodologies and scrum framework within organization. Assist CxO s in any ad hoc change requests, Service Requests, Enhancements, and current projects Client: Chrysler LLC, Auburn Hills, MI Aug 12 May 16 Role: Senior Project Manager Migration of Mainframe Legacy system to Oracle PeopleSoft Union Payroll Implementation, Non-Employees ERP Implementation Project, Business Applications Development, Customizations, Upgrade and Enhancements. Responsibilities: Support two scrum teams in an Agile software development environment, utilizing appropriate Scrum principles and techniques. Communication and coordination with staff from different teams like clients, Vendors, Program Operations, Operations Coordination and external stakeholders. Ensured efficient steps are used to implement change requests and evaluate the process for issues, risks and improvements. Worked on Unemployment Insurance (UI) and Benefits System. Ensured the Quality standards for project documentation adhere to standards and final project information is archived. Created reports for executive Management and facilitates meetings. Organized and facilitate daily stand, estimation, retrospectives, sprint planning, demos, and other meetings. Monitored the implementation of change requests to ensure that project deliverables are acceptable, and sub-contractors work meets expectations. Developed project budgets, cost estimates, and projections Compiled and distributed project status reports and budget expenditures. Enforced collaboration and effective communication between cross-functional teams including business teams, Product Managers, engineers and creative to ensure timely and high-quality project delivery. Collaborated with Product Owners/Managers to understand the vision, objectives, and intended ROI behind enhancements, initiatives, and platforms proposed for development. Focused on team health and remove obstacles to provide a positive work environment for team members. Participated proactively in developing and maintaining team standards, tools, and best practices. Identified and removed impediments that interfere with the ability of the team to deliver the sprint commitments. Assisted in forecast planning & facilitate delivery discussions with Senior Management. Project Management Lead for internal Technology Team initiatives including feature/platform enhancements, infrastructure maintenance, system & software upgrades, and large migrations. Client: Boeing Company Dec 11 Aug 12 Role: ERP Project Manager Oracle PeopleSoft HR, Benefits, Time and Attendance, Payroll upgrade and support Project. Responsibilities: Develops schedules and work plans and tracks the progress of multiple projects to ensure milestones are completed and implementation dates are met. Evaluates project using accepted project management methodologies. Facilitate coordination of projects across the client to ensure required staff is involved in and aware of projects. Monitors and manages project quality to ensure project deliverables are acceptable and meet established standards. Develops reports for management and stakeholders regarding pending, ongoing, and completed projects. Monitors the implementation of change requests to ensure that project deliverables are signed off and sub contractors' work meets expectations. Comfortable working with both Waterfall and Agile methodologies. Remove project blockers, manage issue escalation & resource shortages to assist Technology Director in mitigating project risks and validate all issues via Clairzen Manage resourcing of a 50-member development team across geographies. Closely monitor all project requirements and timelines to guarantee that all deliverables are reviewed internality for quality prior to delivery. Support Account director and creative departments with client relationship management and technical communication. Project#6: Lowe s Companies Inc, Mooresville, NC Dec 10 Dec 11 Role: Digital Project Lead Talent Management System Implementation Project Responsibilities: Created reports for executive Management and facilitates meetings. Created and maintained a backlog of project management process improvements and implements improvements from ideation through post-implementation feedback gathering. Communication and coordination with staff from different teams like clients, Vendors, Program Operations, Operations Coordination, and with external stakeholders. Ensured efficient steps are used to implement change requests and evaluate the process for issues, risks, and improvements. Ensured the Quality standards for project documentation adhere to standards and final project information is archived. Researched, logged & tracked JIRA tickets to resolve various issues / bugs. Consistently met or exceeded KPIs while taking on extra duties Assisted and resolve client inquiries via phone and e-mail in a timely manner. Participated in recruitment drives in Campus and experienced hires for the company. Client: Aetna Inc, Hartford, CT May 07 Dec 10 Role: Project Manager Multiple Healthcare Projects in Corporate, Member, Billing, Claims domain Responsibilities: During my stint at Aetna, had regular interactions with stakeholders in the following Technology and Domain landscapes: Aetna has more than 12 business domains. Some of the major domains are Plan Sponsor, Billing, Claims, Provider, Member, Corporate, Sales Ratings and Quoting s. The major technologies include Mainframe, DB2, FORTRAN, C, Java, Oracle DB, PL/ SQL, ProC, .NET, SQL, server, LINQ, FAST, BI, Crystal Reports. Managed a few projects in domains like Corporate (PeopleSoft) that supports Accounting, Administration and reporting function which includes discrete functions like HR, Finance etc. In Billing (Enterprise Billing system), I managed a few projects related to Application development and support for applications that bills customers for different products and segments. In Claims (ACAS -Aetna Claim Adjudication System), managed a project that support medical claim, intake, validation, preparation, adjudication, payment, and reporting. In Member (Data Migrator), worked on a couple of interfaces that updates and manages up to date membership information as well as individual demographic data. Plan (PERS) Domain captures information about plans of benefits that have been sold and how they are grouped together for various purposes like enrollment, billing, and reporting. Worked on few reports that sent data to various stakeholders on a periodic basis. Gathered requirements related to Pharmacy Aetna pharmacy comprises of 2 separate areas. Pharmacy Benefit Management (PBM) and Mail Order Operations (MOP). MOP includes the MOD (ARxHD) and Compass (ASRx) functionality. PDM includes claim adjudication, eligibility, as well as provider payment functionality. Managed client relationship and explored new business opportunities and formulate action plans. Coordinated with track owners, compile, and construct scope documents. Conducted scope reviews periodically with the stakeholders to address concerns proactively and communicate risks, if any. Coordinated and conducting periodic reviews with stakeholders to track schedule adherence. Captured deviation and escalating exceptional deviations. Ensured configuration plan is adhered to and ensure integrity of documents and other artifacts of the program. Reported on the continuous improvement activities, conduct audits to ensure adherence to Quality metrics. Exercised effective change management by ensuring effective impact analysis, scheduling change control meetings, tracking the requests. Ensured effective risk management by logging, characterizing qualitative and quantitative risks. Identified and prioritized the parameters and set controls to identify contract adherence issues. Managed the FTE requirement estimates from different tracks. Determining and tracking hardware and software needs for the program Client: Nissan Inc, Pune, India June 06 May 07 Role: Functional Consultant Worked on PeopleSoft HRMS Transformation project Responsibilities: Responsible for Payroll Business Process Mapping. Responsible for overall Configuration of the product for Payroll Module. Offshore Lead member for Validation against Requirements during the Requirement Analysis Phase. Ensured Complete Functional testing of payroll functionality/interfaces during Testing. Ensured Requirement elicitation is complete during the Requirements Gathering phase. Responsible for Payroll Fit Gap Analysis. Responsible for Payroll Process Mapping activities from Offshore. Ensured that Payroll Functional Design Specifications are complete and delivered to client as per agreed timelines during the Design phase. Was actively involved in all phases of SDLC including Requirement Gathering, Design, Code Review, Deployment and Post implementation support. Well Versed with Global Delivery Model of Infosys for execution of Projects involving onsite and offshore team. Client: Infosys Limited, Belgium Mar 05 June 06 Role: Senior HR Executive HR operations from compliance, recruitment, policies, employee communication and welfare, grievances and exists. Responsibilities: Overseeing the Benefits and Immigration operations of Infosys for Continental Europe. Ensured new employees were updated on benefit entitlements for the country they reside in. Interfaced with service providers / vendors on the benefits process and administration applicable for the Company. Ensured employee queries on HR policies, Compensation, Benefits and Employee Grievances were appropriately resolved. Oversaw the process in obtaining work permits and residence permits in Continental Europe Oversaw the process of Residence permit for all employees in Continental Europe. Ensured legal Compliance of employees in Continental Europe. Ensured all employees maintained proper employment authorization Periodically met with senior management on latest Business process changes and Business rules. Liaised with Global Delivery Model of Infosys for execution of Projects involving onsite and offshore team Client: Infosys Limited, Pune, India Jan 03 Mar 05 Role: HR Executive Responsibilities: Benefits Administration related activities for the entire development center which had 7000 employees, Handling separations and employee grievances, conducting employee motivation programs every week, Update employees on the various entitlements in Benefits and Payroll, involved in Campus recruitments and updating HR policies for the company. Keywords: cprogramm cplusplus quality analyst user interface message queue business intelligence database active directory information technology golang hewlett packard microsoft procedural language Connecticut Michigan North Carolina Texas