Home

sai chandra - ServiceNow Developer

[email protected]

Location: Herndon, Virginia, USA

Relocation:

Visa: Stem-OPT

Resume file: Saichandra_Juvadi_Servicenow_1747157816537.pdf Please check the file(s) for viruses. Files are checked manually and then made available for download.

PROFESSIONAL SUMMARY: Experienced and certified IT professional with 9+ years of overall experience, including 6+ years as a ServiceNow Developer and Administrator, delivering scalable enterprise solutions. Proven expertise in configuring, developing, and maintaining ServiceNow applications across multiple modules including Incident Management, Problem Management, Change Management, Asset & Configuration Management (CMDB), Service Catalog, Release Management. In-depth knowledge of ITIL V3 standards, with strong practical implementation across ITSM applications and extensive hands-on experience in managing ITIL-based workflows and service operations. Proficient in JavaScript, HTML, CSS, AJAX, and DOM manipulation, with experience in building and customizing Business Rules, Client Scripts, UI Policies, UI Actions, and Access Controls. Skilled in ServiceNow integrations using REST, SOAP, JDBC, ODBC, and LDAP, as well as performing data migration and third-party integration to legacy systems using ServiceNow tools. Strong experience in the Software Development Life Cycle (SDLC) using Agile (Scrum) and Waterfall methodologies; capable of contributing across the design, development, deployment, and post-production support phases. Hands-on experience with ServiceNow Workflow Editor, Flow Designer, and Orchestration, including building end-to-end automation and approval flows. Solid background in Quality Assurance (QA) and User Acceptance Testing (UAT) with a focus on ensuring platform stability and user experience. Experienced in working with Content Management System (CMS) features and customizing the Service Portal to enhance UI/UX. Strong understanding of object-oriented programming and design principles, with additional experience in Java development. Adept at gathering requirements, translating them into technical solutions, documenting processes, and managing system configurations. Excellent interpersonal, communication, and stakeholder management skills; proven ability to work independently and collaboratively within cross-functional teams. Core Competencies Include: ServiceNow Development & Configuration: SLA, Workflow, Flow Designer, UI Builder, Business Rules, Script Includes, Background Scripts IT Service Management (ITSM): Incident, Problem, Change, Service Catalog, CMDB Programming & Scripting: JavaScript, Client Scripts, UI Policies, Server-Side Scripting Integrations & APIs: REST, SOAP, Integration Hub, Third-Party Application Integrations ITIL & Process Management: ITIL Framework, ITSM Best Practices, Process Automation Governance, Risk, and Compliance (GRC) & Security Operations: Policy & Compliance, Risk Management, Security Incident Response TECHNICAL SKILLS: Programming Languages: Java, Python, JavaScript Web Development: HTML, CSS, and JavaScript, along with frameworks like React, Angular. Database Management: MySQL Cloud Computing: AWS Automation: Palantir- API (AI), Application Developer, Machine Learning CERTIFICATION: Certified Implementation Specialist (CIS-ITSM) IT Service Management ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow PROFESSIONAL EXPERIENCE: Client: Walmart September 2024 Current Location: Virginia, USA Role: Senior ServiceNow Developer | ITSM Specialist Created Business Rules using server-side scripting (Glide Record, Glide Element and Glide System). Integrated Service Now with LDAP for authentication and authorization. Worked on Single Sign on and event-based integrations. Worked on integrations with third party applications like Dyne Trace using Web Services, JDBC. Development of Service catalog which included creating new catalog items, designing workflows, and execution plans. Worked on Discovery and set up mid servers and check for the connectivity, expertise in troubleshooting Discovery tool. Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning. Successfully migrated code between different environments using update sets. Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS and HTML5. Configured multiple forms for Asset module using Configuration Management Database. Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand. Resolved typical User access and roles issues by checking active directory and user s table. Scheduled the reports as per the client requirement. Created database views to pull the reports on variables which are being used by catalog items. Wrote Catalog client scripts and UI policies to make client-side changes. Created the UI pages to use them in catalog items, implemented using UI scripts. Created Knowledge articles to document the steps in creating the catalog items. Worked on different kinds of variables and variable sets. Worked on order guides, to arrange them in sequential order to make the user comfortable while raising a request. Re-designed workflows using workflow editor, Reconciled complicated workflows to simpler form. Writing script includes invoking them in reference qualifiers or variable scripting. I've successfully configured the AWS Service Management Connector to streamline AWS service requests and incident management within ServiceNow. This improved user experience and provided greater governance over cloud resources. I leveraged AWS Systems Manager to integrate with ServiceNow, enabling real-time Client: V-Business Solutions (TCS) March 2023 August 2024 Location: Texas, USA Role: Senior ServiceNow Developer Implemented custom SDLC process by developing tables and forms which assist in capturing and documenting work done by developers in the form for Incidents, Problems or Request Items. Worked on importing data into ServiceNow and performed Transformation using Transform maps. Worked on integrating ServiceNow and AWS using AWS service catalog connector to automate the process of provisioning secure, complaint, and pre-approved AWS products into the ServiceNow portal. Created monthly Metric reports for IT management teams assisted with scheduling data exports to application owners. Worked with end user self-service portal management and reconciliation of complicated workflows. Created Knowledge articles to provide access to information related to services available on portal and other ITIL modules. Communicate with external web services using SOAP Messages and REST. Involved in LDAP integration with ServiceNow for obtaining users and groups. Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions. Worked on ServiceNow Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, Incident Templates. Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns. Worked on Discovery and set up mid servers and check for the connectivity, gained expertise in troubleshooting Discovery tool. Client: TCS March 2020 December 2021 Location: Bangalore, India Role: Lead ServiceNow Developer Developed Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros. Responsible for on-going enhancement and maintenance of the ServiceNow platform. Worked on Asset management for creating stockrooms, purchase orders. Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job. Performed Data migration to import data from other applications and external databases. Responsible for gathering the requirement from the client and using scrum process we used to divide the work. Responsible for access control, security, minor enhancements such as form or workflow editing. Configured Service Level Agreements (SLA's) to define certain levels of services to incident management and Service catalogs. Create Knowledge articles to document the steps in creating the catalog items. Imported Configuration Items (CI) from third party applications using import set tables. Preparing Implementation Plan for every release in ServiceNow and provide Walkthrough to the entire team to execute the steps. Provided Strategic Portfolio Management (SPM/ITBM) technical knowledge and expertise to Cask SPM delivery team, customers, and stakeholders. Communicated and partner with Cask business consultants, client owners, and managers on how business management process improvement(s) can be achieved in the SPM tool set. Client: E-Clinical Solutions February 2019 March 2020 Location: Bangalore, India Role: ServiceNow Developer Successfully implemented CMDB and ITOM module specifically Discovery. Creating discovery schedules for windows, vCenter, load balancers and Linux servers also validating the data with concerned teams once discovery is run. Creating / importing IP Ranges into the tables and alignment with Discovery schedules. Discovery issue troubleshooting for non-discoverable CI's and stale CIs. Also implemented whitelisting process which was one of the custom processes created before implementing Discovery using custom API. We have Configured Mid Server for Discovery and created discovery schedules. Also configured CMDB health Dashboard to view CI's health. As well as worked and maintained other dashboards for GRC, SecOps and CMDB. Worked as an integral part of request team during the go-live session and hyper care and resolving issues effectively. Created multiple transform maps if data needs to be loaded from outer source if UCF is not used in implementation. Configured GRC Risk Assessments with Risk Scoring. On basis of Risk Scoring triggered different assessments to different groups and criteria. Worked on security incident response with threat intelligence. Configured instance doing end to end implementation. Done PoC on integrating AWS connector with ServiceNow as a package. Worked on customization and configuration of Virtual agent. As well as also worked on flow created for specific options for the categories of virtual agent. Worked on importing data into ServiceNow and performed Transformation using Transform maps. Worked on integrating ServiceNow and AWS using AWS service catalog connector to automate the process of provisioning secure, complaint, and pre-approved AWS products into the ServiceNow portal. Created monthly Metric reports for IT management teams assisted with scheduling data exports to application owners. Worked with end user self-service portal management and reconciliation of complicated workflows. Created Knowledge articles to provide access to information related to services available on portal and other ITIL modules. Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions. Worked on ServiceNow Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, Incident Templates. I've successfully configured the AWS Service Management Connector to streamline AWS service requests and incident management within ServiceNow. This improved user experience and provided greater governance over cloud resources. Client: Ambati Solutions September 2017 February 2019 Location: Hyderabad, India Role: ServiceNow Admin Developed Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros. Responsible for on-going enhancement and maintenance of the ServiceNow platform. Worked on Asset management for creating stockrooms, purchase orders. Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job. Performed Data migration to import data from other applications and external databases. Responsible for gathering the requirement from the client and using scrum process we used to divide the work. Responsible for access control, security, minor enhancements such as form or workflow editing. Configured Service Level Agreements (SLA's) to define certain levels of services to incident management and Service catalogs. Create Knowledge articles to document the steps in creating the catalog items. Imported Configuration Items (CI) from third party applications using import set tables. Preparing Implementation Plan for every release in ServiceNow and provide Walkthrough to the entire team to execute the steps. Provided Strategic Portfolio Management (SPM/ITBM) technical knowledge and expertise to Cask SPM delivery team, customers, and stakeholders. Communicated and partner with Cask business consultants, client owners, and managers on how business management process improvement(s) can be achieved in the SPM tool set. Client: Versatile IT Solutions July 2016 August 2017 Location: Hyderabad, India Role: ServiceNow Admin Developing Web API s using Java8/J2EE, JSP, Servlets, JDBC, Spring, SOAP, REST, HTML and XML. Support and maintenance of existing projects. (Review bugs and problems as assigned, diagnose and fix them in an appropriate manner). Involved in the design and development phases of Agile Software Development. Attending Daily and Weekly Scrum calls with Team and discuss on issues/progress. Involved in gathering business requirements with Product owners and technical tasks for each Sprint. Intensively used Jira as a part of Agile scrum methodology. Used IntelliJ for developing code modules in the development environment. Developed JDBC transactions through Spring JDBC Template. Involved in developing a Single-Page Application pages using REST Services. Worked on Initial Spring and Maven Configuration set for the Project Spring - Maven Framework. Developed POJO objects and used Hibernate as the Object-Relational Mapping (ORM) tool to access the persistent data from SQL Server. Analysis, design and development of Application based on J2EE using Spring and Hibernate. Developed Hibernate DAO classes to retrieve and save data using Spring framework manager classes and retrieval from the underlying database. Working with MySQL database. Designed &implemented XML/WSDL to provide the interface to the various clients running on both Java and Non-Java applications. EDUCATION: Master of Science (M.Sc) in Technology Management , Southeast Missouri State University, USA (3.61 GPA) Bachelor of Science (B.Tech) in Mechanical Engineering , Sree Chaitanya College of Engineering, India (3.73 GPA) Keywords: continuous integration quality analyst artificial intelligence user interface user experience information technology golang South Carolina