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Mathew - IT Support Specialist

[email protected]

Location: West Palm Beach, Florida, USA

Relocation: Florida and Georgia

Visa: USC

Matthew 9549982358 Professional Summary Experienced IT professional with over 10 years in infrastructure management, cloud solutions, cybersecurity, and enterprise support. Adept at leading technical teams, implementing robust security frameworks, and optimizing IT environments to drive operational efficiency. Passionate about proactive problem-solving, continuous improvement, and mentoring high-performance teams. Technical Skills Cloud & Infrastructure: Azure Services, Active Directory, IAM, Virtual Machines (VMWare, Hyper-V, Azure) Security & Networking: Network Security, Cisco ASA, Cybersecurity Training, GDPR Compliance Software & Tools: Office 365 (Exchange Online, SharePoint, OneDrive), PowerShell, Google Business Apps End-User & Enterprise Support: Windows, Mac, Linux troubleshooting, Remote Management (Microsoft Remote Desktop, LogMeIn, Bomgar) Automation & Management: Microsoft Endpoint Configuration Manager, Intune, JAMF Pro, ConnectWise Professional Experience IT Support Specialist Binderholz Live Oak LLC (June 2024 Present) Provide comprehensive professional support for employees in 1st and 2nd level IT support, efficiently analyzing and resolving hardware/software requests. Maintain active communication with users, providing timely updates on ticket status and resolutions. Perform minor systems administration tasks, including user ID creation/removal, system security modifications, and computer operations duties Monitor system performance proactively, addressing alerts and optimizing IT efficiency onsite. Maintain and update the Service Desk knowledgebase (Wiki), ensuring accuracy and accessibility of technical documentation. Plan and execute the successful implementation of IT applications in coordination with corporate IT and local management. Install and configure software, plugins, and updates on client servers/workstations. Conduct installation, modification, and repair of IT equipment, including label printers, hand scanners, and mobile devices. Ensure smooth IT operations, troubleshooting performance issues, and implementing efficiency improvements IBM US | Lead Infrastructure Engineer (November 2018 Present) Spearheaded the setup and management of a new datacenter in Italy, configuring an entire IT infrastructure from the ground up. Managed migration from Exchange On-Prem to Hybrid Office 365, implementing Teams, SharePoint, Skype, and OneDrive. Designed and enforced cybersecurity policies, ensuring compliance with GDPR and corporate security standards. Developed PowerShell automation for Exchange Online migrations and SCCM troubleshooting. Built and led a global IT team, including Network Engineers, Mainframe Engineers, and Desktop Support. Implemented ConnectWise for ticketing to enhance issue tracking and resolution efficiency. Facilitated change management controls, proactive troubleshooting, and cybersecurity training to mitigate risks. Celanese/Santoprene IBM Project | IT Infrastructure Lead (November 2021 November 2022) Managed IT transition during company acquisition, overseeing migration strategies for servers, networks, and data. Built and led on-site and remote teams, ensuring seamless support across multiple locations. Collaborated with vendors and third-party teams for a smooth integration of new technologies. Implemented RSA access controls and adjusted security protocols to align with corporate policies. Stabilized IT infrastructure within four weeks, transitioning to long-term maintenance and support. Cognosante LLC | Senior Support Analyst (April 2018 April 2019) Led the implementation of JAMF Pro, integrating Apple devices into a Windows environment. Managed procurement, configuration, and ongoing support of enterprise Mac solutions. Florida Career College | IT Instructor (November 2016 May 2017) Taught CompTIA A+, Network+, and Security+ courses with hands-on projects and certification prep SL Powers | Network Engineer (August 2015 October 2018) Monitored network security and managed multiple clients physical/virtual servers remotely. Maintained firewalls, Active Directory, SharePoint, and Exchange for enterprise clients. CircleBack Lending | Junior Systems Administrator (June 2015 April 2016) Supported OS X Server, Google Business Apps, JAMF Suite, and Okta SSO implementation. Education & Certifications Associates in Network Systems Administration ITT Technical Institute (2014) Bachelors in Information Security and Cybersecurity ITT Technical Institute (2016) Keywords: information technology Idaho