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LOCAL!! Hybrid Onsite:: Project Manager:: Tallahassee, FL (No H1b/ TN) at Tallahassee, Florida, USA
Email: [email protected]
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Visa: No H1B/TN

Job Title:            
Project Manager

Location:             Hybrid Onsite:: Tallahassee, FL || LOCAL

Duration:             12+ Month Contract

Interview:           Phone then Video Interview

(Need LinkedIn URL of the candidate)

Job Description:

A Florida state agency located in Tallahassee, FL is looking for a Project Manager for a 12+ Month Contract.

Required Skills:

PMP Certification is Required.

4-year college degree or relevant education and experience.

5+ years of experience leading and managing large scale efforts in current Contact Center technology such as Avaya, Cisco, Genesys, Five9 or NICE InContact.

5+ years of experience leading and managing Contact Center projects involving large scale efforts in state Government.

Highly motivated and shows initiative.

Exceptional organization and time management skills.

Ability to effectively prioritize and execute tasks in a fast paced, high velocity, environment; ability to stay focused on responsibilities, meet deadlines and manage competing priorities under pressure.

Ability to drive effective meetings: workshops, design, and problem-solving sessions.

Able to scale, apply, and adapt project management methodologies and frameworks.

Manage all project documentation.

Demonstrate and apply strong problem solving, analytical and conflict management skills.

Ability to present ideas in business friendly and user-friendly language; demonstrated aptitude for working with, supporting, and communicating with users and customers.

Knowledge, Skills and Abilities:

Communication:
Able to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.

Customer Service:
Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.

Decision Making:
Makes sound, well-informed, and objective decisions.

Flexibility:
Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.

Interpersonal:
Shows friendliness, courtesy, understanding, and politeness to others.

Leadership:
Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations.

Problem Solving:
Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.

Team Building:
Encourages, inspires, and guides others toward accomplishing the common goal.

Preferred Skills:

Bachelors or Masters Degree in Business Administration, Management or Analytics, or other related field.

Responsibilities:

Work closely with stakeholders at all levels including business leadership, executive teams, project teams, and business users.

Develop project charters and identify appropriate technology to meet business goals, working with internal groups and third-party providers to develop an effective solution that meets all stakeholder goals.

Interface with the technology team members, and with external managed services providers.

Become the in-house expert on available technology solutions in the areas of Contact Center.

Develop strong relationships with business units and contractors for the express purpose of migrating the Contact Center to a new Contact Center solution.

Develop and manage budgeting, project planning and resource planning.

Lead internal business and technology updates, produce status reports, and provide verbal and written communications on performance.

Thank you,

Vishal Singh

Trail Blazer Consulting LLC

3811 Ditmars, Blvd # 30 Astoria, New York, NY 11105

Phone: +1 (914)-650-4600 EXT: 149 || [email protected]

If you are not interested in receiving e-mails from Trail Blazer Consulting LLC, please click [email protected]

Keywords: trade national Florida New York Tennessee
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10:45 PM 05-Dec-23


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Location: Tallahassee, Florida