| Support Engineer 5 | Irving, Texas (Hybrid and 50% remote) | C2C at Irving, Texas, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=761055&uid= From: SAGAR TOMAR, IT TRAILBLAZERS LLC [email protected] Reply to: [email protected] Support Engineer 5 Location : Las Colinas, Irving, Texas (Hybrid and up to 50% remote) Type : C2C Job Description: Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Within Customer Service and Support (CSS), our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers trust in Microsoft and improve their business performance. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and research skills, and deepening your technical proficiency. Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Response and Resolution You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices Readiness You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements Required 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience Excellent understanding of Database concepts and deployments Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and, or SQL language Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions Excellent Communication Skills - verbal, listening, and written (including technical writing). Passion for technology, lifelong learning and professional development. " Years of Experience Required 5+ years Degrees or certifications required N/A, practical exp will suffice Disqualifiers No customer facing experience, no support experience, no desire to grow their knowledge or skillset Best vs. Average Best candidates will have 5+ years of experience in a technical support role, will be bilingual or have French language fluency, they will always be looking for they why behind the what when looking for solutions, and will have strong SQL skills. Performance Indicators Quality of Work, Deadlines SQL | Required 5+ Years of Experience Technical Support | Required 5+ Years of Experience Customer Facing Exp | Required 1+ Years of Experience" Typical task breakdown and operating rhythm 70% heads down work, 30% meetings (2 daily calls, 30 minutes each) Interaction level with sponsor/team High Chance for extension later Yes Expected working hours M-F, core business hours Location Requirements & EC Details Hybrid, up to 50% remote" Sagar Tomar Technical Recruiter IT TRAIL BLAZERS LLC O : +1(732)-227-1772* 226 D : +1(848)-271-1272 ( Call or Text) Add me on LinkedIn : linkedin.com/in/sagar-t-95097a255 E : [email protected] Suite #306, 510 Thornall St, Edison NJ 08837 Keywords: business intelligence information technology container edition New Jersey http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=761055&uid= |
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| 10:39 PM 17-Oct-23 |