| Remote Configuration Analyst-Field Service Management with Astea at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=757826&uid= From: Mustafeed, InTime Infotech Inc [email protected] Reply to: [email protected] Job Title Configuration Analyst-Field Service Management Location Remote WH Duration 12 months /Contract JOB DESCRIPTION USC/GC Our client, APi Group, is looking for someone who has experience with Astea which is a Field Service Management software. This is a BA but someone who has done configuration with Astea. Astea is now owned by IFS. Required: IFS (formerly Astea) configuration experience. Responsibilities: Serve as subject matter expert of the configuration and technical integrations of FSM & associated systems, including end-user use of system, configurations, and business processes within the system. Lead the M&A configurations in the FSM. Serve as a point of escalation for requests requiring a higher degree of technical expertise or discretion to resolve issues and ensure timely resolution. Facilitate maintenance of system data, working with data analysts to support reporting requirements. Advise FSM Support Specialists on applications and systems as necessary to ensure configurations meet end user needs and users are utilizing the system appropriately. Ensure shared knowledge and documentation of system architecture and configuration as well as scalability and sustainability of configurations and integrations. Support testing and QA/QC efforts to verify functionality through proven test scripts. Engage the user community to support Operating Companies use of the system through training, support, standard processes, and feedback loops. Perform other duties as needed or assigned. Qualifications: BS/BA in field related to computer science, information technology, business or other relevant business application is preferred but less significant than other requirements listed. History of managing modifications to existing software to fit specialized needs and configurations and maintaining program libraries and technical documentation. Excellent analytical skills and aptitude for critical thinking, problem-solving, and decision-making Excellent communication and interpersonal skills Exceptional time management and organizational skills Strong character, ethics, commitment, and reliability Proficient in Microsoft Suite Additional Notes FSM Project (Field service management). This need is for specifically M&A, Acquisitions vary in size and scope but speed is the focus. Astea, vintage platform, is the tool they use. As they acquire companies, they need to work with our tool. Niche skill, Astea was acquired by IFS or IFS cloud. Looking to expand the Astea config team. Quickly, efficiently, and high quality people. 6 month with possibility to extend. Recently extended their contract with this tool. If they are a great performer could be a part of the next generation with this tool. Needed these people yesterday. Looking for someone with experience in Construction environment, service environment to understand the men and women in the field. Working under the guidance of the Config lead. Not going to be shy to bring great ideas forward. Top of the list would be for sure Astea experience, very important for experience with this tool. Could be one person with exact tool experience and one person with another FSM tool experience and be a duo. They want to have someone who has desire to want to understand the tool and have the user mindset and how it works in the field. This position supports ongoing efforts and various one-time initiatives for APi Group Business Systems, specifically for the Field Service Management (FSM) system that serves multiple operating companies (Op Cos). This role advises the Inspection & Service Operations team to execute technical solutions that meet business requirements. This person will assist the team in breaking down business requirements into technical deliverables that are scalable and sustainable. They will provide technical oversight to support the SaaS-based FSM solutions. Lastly, this position works alongside team members to support daily operations within the FSM and associated systems. Keywords: quality analyst business analyst information technology green card http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=757826&uid= |
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| 02:47 AM 17-Oct-23 |