| ServiceNow Project Manager, Fully Remote at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=72864&uid= From: Akash kumar, Stellent IT LLC [email protected] Reply to: [email protected] ServiceNow Project Manager Fully Remote 12 months contract-to-hire Phone + Skype Top 3 Must Have Skills: 7 years of ServiceNow experience 3-5 years of Project Management experience PMP Certification in good standing, ITIL or ServiceNow Certifications highly desired Position Description: The ServiceNow Project Manager will act as the team lead interfacing with the Architect, BA and developers. They will meet with customers to identify enhancement needs/opportunities and act as a point of contact for business team. This position reports to the IT Service Management Office Manager. Youll Bring these Qualifications: Be responsible for the direction and management of the corporate Service Now platform as well as creating and delivering an end-to-end Service Desk function that drives resolution of IT issues and become a starting point for all IT Requests and Services. Drive the strategic direction for the Service Now platform and our ongoing service design by planning, implementation and the maintaining of the ServiceNow roadmap. Guide a team of Service Now Architect, Business Analyst and Developers. About the Day-to-Day Responsibilities of the Role Leverage knowledge and experience to deliver an end-to-end ITSM platform which includes ITIL process design, solution design, technical tooling & automation design requirements, and implementation on a SNOW Platform. Lead a team of ServiceNow Architect, Business Analyst and Developers in business process improvement efforts pertaining to service strategy, design and delivery following best practices aligned to an ITSM strategy. Manage work intake, set team priorities and provide coaching to team members Implement business applications in ITIL, CMDB, Service Catalog, Hardware and Software Asset Management, Change Management, Knowledge Management and Incident Management. Develop and implement of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application. Work with ServiceNow capabilities and tools like Discovery and Orchestration Establish professional, positive working relationships with a diverse group of stakeholders. Manage relationship and licensing compliance with ServiceNow Strategic planning for migrating to new versions and implementation of new features in ServiceNow and maintaining a platform Roadmap. Create a process for ebonding integration for SNOW. Youll Bring these Qualifications: Seven or more years of ServiceNow technical experience designing, developing, implementing business applications in ITIL, CMDB, Service Catalog, Change Management, and Incident Management. Three or more years of managerial and leadership experience overseeing a ServiceNow implementation team. Bachelors degree in Computer Science, Information Systems or equivalent field required. Project Management Professional (PMP) Certification in good standing. Experience in Integrations between ServiceNow and other tools/systems as well as an ability to lead design sessions to architect such integrations. Good analytical skills, details oriented, ability to effectively listen to and resolve customer issues and understands end to end business processes and work in a global environment. Prior ServiceNow technical knowledge and strong platform architecture understanding. ServiceNow Certified System Administrator and Certified Implementation Specialist certifications is highly preferred. Experience in managing enhancements using an Agile Framework. ITIL certifications, training and/or equivalent experience preferred. http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=72864&uid= |
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| 03:59 AM 20-Oct-22 |