| Need || Major Incident Management || Dallas,TX at Dallas, Texas, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=569163&uid= From: Nikhil Singh, Smartit frame [email protected] Reply to: [email protected] Hello, Job title: Major Incident Management Job location: Dallas,TX Duration: 12+ months Technical/Functional Skills ITIL Knowledge, ITIL Operational Support Analysis (preferred) Minimum 4 years of experience leading or working on a Major Incident/Incident Management team Experience Required 8-10 Yrs Roles & Responsibilities Highly motivated with strong leadership skills. Experience within the healthcare industry a plus. Proven knowledge of Service Level Management ITIL frameworks. Establish/maintain/improve Major Incident Management policies, processes, and procedures. Participate in process reviews. Monitor and coordinate with IT Teams to ensure the Major Incident Management process is followed. Responsible for Major Incident Management process hand-offs between supporting ITSM processes. Analyze incident priority with focus on business impact and urgency. Drive Major Incidents involving high priority and large-scale IT issues. Host, chair and update technical, management and war-room bridges during Major Incidents. Managing the recovery activities and communication of all Major IT incidents within customer centric SLAs. Driving IT and Business teams to restore services on a 24x7 on-call shared rostered. Deliver clear and concise communication to stakeholders. Review statistics, KPI and trend reports for use in the Major Incident Management process. Thanks & Regards Nikhil Singh 732-992-3184. Ext 154 [email protected] Keywords: information technology Texas http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=569163&uid= |
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| 02:47 AM 25-Aug-23 |