| IT Customer Relationship Manager Loc : Richmond, VA -Hybrid at Richmond, Virginia, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=536037&uid= From: bhumika, Adifice Technologies [email protected] Reply to: [email protected] Title : IT Customer Relationship Manager Location : Richmond, VA -Hybrid Duration : 6+months MOI : Skype Visa : No H1B Local candidates in Richmond, VA. Candidates with prior state exp. is a BIG PLUS. Please submit skills matrix, address proof and a copy of the BRMP certificate. **Does the candidate have a BRMP certification via the BRM Institute Please upload the certification, in order to be considered.** NOTES FOR RECRUITERS: Interview Process: Both Web Cam and In Person Interview **local candidates ONLY required due to onsite requirement **This position requires onsite 3 days a week with 2 remote *Contractor will be responsible for purchasing parking through VDOTs Parking Management Office or procuring their own parking ITEMS REQUIRED AT THE TIME OF SUBMITTAL: Is candidate comfortable working with upper level leadership Does candidate have previous experience working in an IT role Does the candidate have a BRMP certification via the BRM Institute Please upload the certification, in order to be considered. Is the candidate available to work in Richmond, VA 3 days/wk This is REQUIRED. Responsibilities: Manage escalations for work within the service, product and project delivery pipelines. Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis. Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD. Assigned specific Divisions or groups to act as a point of focus / resource for IT management, escalations, and coordination. Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap. Responsible for building and maintaining relationships with assigned business partners. Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions. Identifying opportunities for new services, service improvements, and technical innovation to meet business needs. Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery. Managing escalations related to technology procurements, projects and service delivery requests. Identifying, championing, and communicating customer needs. Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners. Support continued compliance with policies, standards, and guidelines. Knowledge and Skills: Innately be a strategic thinker Foster positive/purposeful interactions Build and preserve trusting relationships with assigned business partners throughout the agency Required Skills: 6 Years - Bachelors degree or six (6) years or more of related experience. 5 Years - Experience working in Information Technology(including knowledge of SDLC, Agile Methodology, Technology Procurements) 10 Years - Strong communication skills in writing, speaking and presenting with leadership of all levels. 10 Years - Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. 10 Years - Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. 10 Years - Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. 10 Years - Ability to connect strategy to execution; Strategic thinker. 1 Year - Experience in Product Line planning, development and management. Desired Skills: 5 Years - Understanding of VDOT's Organization Structure to include Districts and Central Office. Keywords: information technology Virginia http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=536037&uid= |
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| 12:08 AM 17-Aug-23 |