| Urgent position of Contact Center Platform Architect SME-Remote at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=5132&uid= From: ISAI BHAGYARAJ, IT TRAILBALZERS [email protected] Reply to: [email protected] Hi, Hope you are doing well!! I have an urgent requirement with one of my client. Please find the job details belowand forward me your updated resume along with yourcontactdetails [email protected] Call Me at(732)658-2841 Mandatory Skills: Should have experience in Nice inContact Platform and exposure to Avaya is added. Number of years of experience in Nice inContact Platform Role Name ContactCenterPlatform Architect/SME Expected Experience 8+Years Immigration Status USC, GC, H1B Work Location Bentonville, AR(or) US Remote work during CST timezone. Mandatory Skills Should have experience in Nice inContact Platform and exposure to Avaya is added. Job Description oOverall, 8 to 10 years of experience inContactCentertechnology and Migration process.Should have experience in Nice inContact Platform and exposure to Avaya is added oShould have expertise in the below given components but not limited to this. CloudContactCenters AI & Bots ACD and IVR Work Force Management CTI servers and CRM adopters Recording solution Wallboard Automatic Speech Recognition (ASR) Text to Speech (TTS) Outbound Dialer Callback and Post call Survey oMust be proficient in the techniques that lead to, the production and design of complexContactCentre environments. Including, requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration. oShould have prepared of Roadmap, Strategy for CallCenterImplementation oKnowledge on Hosting, Network, Telephony, Storage and SSO configurations oKnowledge of all phases of IVR development including design, coding, testing, debugging, implementation, and support ofcontactcenter. oKnowledge with different database technology MSQL, PostgreSQL, Oracle, Cache etc. oKnowledge of CTI and CRM integration forcontactcenter oKnowledge withContactCentre design and routing methodologies to ensure successful, scalable deployments. oAware of positioning of CRM CTI servers oAbility to handle multi-channel integration, involving Email, Fax, Web Chat etc. along with Voice oKnowledge about Voice XML Responsibilities oMeet business stakeholders and collect business requirements oPreparation of functional / non-functional specification documents oEvaluate OEM products that can best fit business requirements oDiscover inventory oGap Analysis/Assessment Reports oCapture User Flows oDesign and finalize the technical architecture for migration oDesign and implementcontactcentersolutions oPrepare test plan (User Acceptance Test Plan) oIntegration with existing systems oPropose Recommendations, roadmaps and milestone in line with business expectations oMulti-vendor management http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=5132&uid= |
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| 06:04 PM 13-Oct-22 |