| IT Service Delivery Manager || Remote || No H1B at Indianapolis, Indiana, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=465335&uid= Role: IT Service Delivery Manager Location: Indianapolis, IN, Hybrid Duration: 6+ months Visa: TN, H4-EAD, GC-EAD, GC and USC Job Description We deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family, and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success. Job Summary Responsible for managing the delivery of Application Services within Enterprise Applications through our Service Provider Partners to meet schedule, quality, budget and governance objectives for managed services, managed capacity, staff augmentation, and Statements of Work. Primary duties may include, but are not limited to: Establishes, maintains and cultivates a healthy working relationship with key service provider contacts to ensure outcomes are consistent with the best interests of Client Establish mutual trust and accountability Improve collaboration between Client teams and Service provider teams Create ongoing team building opportunities Improve service provider integration with client culture and mutual appreciation Manages engagements on both existing and new service opportunities (SOWs, Work Orders, so on) Manages invoicing activity Analyze key performance indicators to ensure services are delivered within SLAs Drives delivery improvement opportunities through process and escalations Provides real-time feedback to key-stakeholders Manages consistent communication by establishing expectations with service providers that they: Set and meet communication deadlines Communicate proactively rather than reactively Have clear understanding that any communication has value. Lack of communication creates uncertainty Accountable for the development and measurement of SLAs with both internal and external contract providers Provides periodic reporting for engagement status, financial data, demand/capacity, etc. in collaboration with key stakeholders Identifies cost saving opportunities Partners with IT Business Operations team to ensure accurate financial service provider processes Identify owners and champions at Client (Business and IT) and service providers who will support and strengthen our collaborative engagements Implement methods and tools to effectively track open work efforts Collaborate with the internal and external partners to ensure contracts meet the needs of Enterprise Applications objectives Review SoWs prior to submission for signature Provides ideas on strategic direction and initiatives impacting the enterprise Partner and align with peers in Infrastructure, IT Business Operations, and other key stakeholder areas To ensure open lines of communications and coordination relative to escalations that cross boundaries Participate in cross team meetings with leaders in to further develop and enhance the partnership between organization Keywords: information technology golang green card trade national Tennessee http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=465335&uid= |
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| 08:53 PM 31-Jul-23 |