Job Details

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arun@kpgtech.com wrote:
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Arun,

kpgtech

arun@kpgtech.com

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Hi,

Please let me know if you would be interested in the position below.

Role                       :    Desktop Support

Location               :  Wilmington, MA(3days/week)

Interview            :          Video

Duration           :         3 months+

Windows 10

Mobile support

Tier 2 support

3 month contract could be longer

Handheld devices support

The ETS Administrator is responsible for supporting both all PCs, Laptops,

Tablets and mobile devices at UniFirst.  The ETS Administrator will support

the applications on these devices and provide troubleshooting to resolve any

issue.

Problems and Challenges

The ETS Administrator will be responsible for all desktop OS devices and

mobile devices.  They will be required to provide strong customer services

while diagnosing and repairing all hardware and application issues residing

on these devices.  This position will need to have a strong back ground with

mobile devices and the Android Operating System.

Essential Position Functions

Principal Accountabilities

1.       Support the Applications, Hardware and OS for all Desktops.

Laptops, Tablets and mobile devices.  This support is done 95% remote.

2.       Strong knowledge of Mobile Devices and the Android OS.

3.       Knowledge of MDM administration tools like VMWares Work Space One

or comparable tools.

4.       Provide strong internal customer support to UniFirst Team Partners

while remotely diagnosing issues.

5.       Diagnose and resolve all issues on Desktops. Laptops, Tablets and

mobile devices.

6.       Maintain Images for all devices.

7.       Setup and Installation of all Desktops. Laptops, Tablets and mobile

devices.

8.       Travel to UniFirst locations in North America to upgrade computer

equipment (25% travel)

Position Requirements

1.       1-2 Years working in a Service Desk or Desktop Admin position.

2.       Experience working with diagnosing issues on PCs.

3.       Experience with MDM Solutions.

4.       Strong focus Customer Service and Satisfaction.

5.       Strong Verbal and Written Communications Skills.

6.       Ability to diagnose technical issues with remote users over the

phone.

7.       1+ Years working in a business environment as part of a team.

8.       Ability to travel up to 25%.

Job Description

Keywords: Massachusetts

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