| Service Desk Manager at Milford, Connecticut, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=383118&uid= From: Khairunnisa, Global IT [email protected] Reply to: [email protected] Hi , Hope you are doing well . This is Khairunnisa from Global IT . I have a requirment for Service Desk Manager position . If you have any profile for this position please let me know . Title: Service Desk Manager Location: Milford, CT Duration: 10 months Job Description: We are looking for a dynamic, self-motivated individual with experience in providing strategic & operational leadership to the IT delivery operations. The Project Manager will be responsible for overall delivery responsibility for an identified LOB, Budget performance, Business alignment with organizational objectives, P&L responsibility, Solution & Pre-sales support, Client Relationship management, New capability development, Responsible for smooth and Efficient Operations. The candidate should be well versed with Service Delivery, Service Support (ITIL framework / Foundation). The ideal candidate will also have experience managing the client relationship and managing deliverables under high pressure and within deadlines. Duties: Responsible for solutions, approach and delivery framework for existing projects and opportunities Oversees all project execution activities such as planning, costing, delivery and post delivery review to ensure that the Delivery Unit functions as a Profit Center Ensures effective resource utilization across onsite and offshore including manpower allocation, bench management, monitoring talent pipeline and visa utilization, drive communication of organizational vision, company's values and unit-level strategy through the group Responsible for Contribution Margin, Onsite-offshore ratios, revenue growth, revenue recognition and leakage control, billing and utilization in line with organizational goals. Responsible for contract management including SLAs, Terms and conditions Responsible for people development including ongoing training, skill building, deployment and career growth Identifies bottlenecks in delivery and propose effective solutions to eradicate the same Work on long term process improvement, manages change, takes care of knowledge management Customer Relationship Management Maximize customer satisfaction through effective solutions delivery Skills/Qualifications: 12 + years experience in IT Infrastructure Services and Managed IT Services handling large customers, in senior managerial position Experience in understanding IT needs of an organization and devising long term plans to meet the business objectives. Good planning/design & execution skills Should have experience in strong quality procedures, process & documentation methodology Should have independent Project Management experience in handling multiple large scale projects Should have handled large multi location technical teams Should possess excellent communication skills, inter personal skills, people/team management & strong leadership skills Should have wide exposure in customer interaction & ability to get into root cause analysis mode. Thanks & Regards, Mohammad Khairunnisa Global IT Family LLC Direct +1 (518) 933--1311 Email: [email protected] Keywords: information technology Connecticut http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=383118&uid= |
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| 07:53 PM 27-Feb-23 |