| Network_Support_Engineer at Plano, Texas, USA |
| Email: [email protected] |
|
https://jobs.nvoids.com/job_details.jsp?id=2338594&uid= From: Pavani, KK Software [email protected] Reply to: [email protected] We are hiring #Network_Support_Engineer for one of my client in interesting candidates please send resumes to [email protected] Visa status: : only H1B/GC/USC /GCEAD Position:- #Network_Support_Engineer Location: Plano, TX/Dallas, TX Role Description: 2-5 years of experience in #Network_Operations_support Monitoring Network Performance and identify or detect potential issues or incidents using various Monitoring tools Monitoring alerts through specific network monitoring tools that includes but not limited to Data, Voice / #SBC and #SDWAN monitoring Respond to alerts and incidents adhering to SLA, analyze and escalate issues as needed Working experience in handling soft calls e.g. #Genesys (Contact center support for Technical Support calls from infra users) Handle #UCC calls skilled in inbound /outbound call flows Execute document-based troubleshooting or resolution steps on handling known errors and issues Good Knowledge in Switching & Routing, Wireless, SDWAN Good knowledge in both Switching Protocol #VLAN, #VTP, #STP, Trunk and Stacking, and Routing Protocol Static, Default, RIP, EIGRP, OSPF, BGP Troubleshooting trunk, signaling, one-way audio issues Responsible for investigating and troubleshooting L1.5 level Network issues. Good in Documentations - Prepare and update Standard Operating Procedure (SOP) Technical co-ordination with the OEM support in the event of any Technology assistance Technical co-ordination with Service provider for Network service-related issues (Ex: Circuit down, Packet loss, Slowness, Flap) Coordinate with Customer Local Site Contact for Hardware/cabling/ WAN link related issues Be a part of the support organization that provides 24/7 Operations and escalation support on a rotational shift basis Knowledge of Monitoring Tools (SolarWinds, CA Spectrum, 24x7, Cisco Prime, Aruba airwave) Knowledge in ServiceNow or equivalent ticketing Tool CCNA or Contact Center Certification #ITIL Certified or working knowledge of ITIL Incident, Problem and change Management disciplines. Having knowledge of Voice protocols (H.323, IP, SIP) Having knowledge of Reporting (CDR) Competencies: #Cisco_Viptela (SDWAN), #Genesys Inbound Voice Keywords: green card California Colorado Texas Network_Support_Engineer [email protected] https://jobs.nvoids.com/job_details.jsp?id=2338594&uid= |
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| 03:00 AM 12-Apr-25 |