| VoIP Telecom Administrator at Poughkeepsie NY (Day One Onsite) at Poughkeepsie, New York, USA |
| Email: [email protected] |
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https://shorturl.at/zCvmO https://jobs.nvoids.com/job_details.jsp?id=2335549&uid= From: Isaac, Centraprise [email protected] Reply to: [email protected] Hi Professional, I am writing to let you know regarding a job opportunity as VoIP/Telecom Administrator . Mentioned is the job description for your review. Job Title: VoIP/Telecom Administrator Location: Poughkeepsie NY (Day One Onsite) Job Type: Contract Job Description: Managing & Supporting VoIP Systems & Tools: 1. Mitel-Unify OpenSpace VoIP Systems (Atos) 2. OpenSpace Contact Center Enterprise. 3. Genesys IVR Management 4. ASC Call Recording Solutions 5. Optic Voice Traffic management & OpenSpace Voice Trace Manager. 6. Calabrio- Workforce Management. (WFM). 7. Mediatrix Analog-VoIP Adapters. 8. ServiceNow Ticketing Tool. Job Qualifications: Associates Degree in a relevant field plus 5 years of telecom support experience and 3 years of experience with Contact Center support and IVR platforms Experienced in VoIP & Analog HW/SW troubleshooting activities and problem resolution. In-depth knowledge of VoIP (Voice over IP), SIP (Session Initiation Protocol), and other telecommunication protocols used in enterprise voice systems. Expertise in diagnosing and resolving VoIP issues, including call quality problems, analyzing call logs, registration failures, and network-related issues. Ability to support voice system installations, upgrades, and migrations, ensuring minimal downtime and efficient delivery. Good Understanding of QoS (Quality of Service) and VoIP traffic management to ensure optimal call quality and network performance. Administration of VOIP-related routing, including carrier level, hunt groups, simultaneous ring groups, etc. Excellent communication skills and interpersonal skills, including customer service, training, presentation, and public speaking Must be able to travel to district locations and be capable of lifting 35lbs Valid drivers license Preferred Qualifications: Strong understanding and hands-on experience with Mitel OpenSpace & Genesys IVR voice solutions, including deployment, configuration, and troubleshooting. Ability to manage the integration of Mitel voice systems with other applications, such as CRM systems, contact center solutions, and email platforms. Experience creating technical documentation, process maps, and knowledge transfer documents A strong understanding of ITIL best practice service delivery Ability to be flexible and adaptable in the face of changing organizational priorities, technology, and processes If interested, please fill the below details and revert with your updated resume. Candidate Full Name | | Current Location | | Phone | | Email ID | | Skype ID | | Linked in ID | | Passport number | | Total Years of Experience | | Education | | Visa Status | | Willing to relocate | | Rate | | Last 4 Digits of SSN#: | | Availability to start on the project | | Previously worked with Cognizant (Y/N) If Yes Provide the CTS Emp ID | | Interview Availability with the time Zone | | Thanks & Regards Isaac [email protected] Direct: 469-923-8111 Centraprise Keywords: access management Idaho New York VoIP Telecom Administrator at Poughkeepsie NY (Day One Onsite) [email protected] https://shorturl.at/zCvmO https://jobs.nvoids.com/job_details.jsp?id=2335549&uid= |
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| 06:27 PM 11-Apr-25 |