| Application Support Engineer Cybersecurity & Monitoring Focus (37 Years Experience) || Quick Interview at Downtown Chicago, Illinois, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2335376&uid= From: Gaurav Gaur, DMS VISIONS INC [email protected] Reply to: [email protected] Title : Application Support Engineer Cybersecurity & Monitoring Focus (37 Years Experience) Duration : 6 + months Location : Downtown Chicago, IL Hybrid (3 days onsite) | Rate : Up to $55/hr C2C Visa : NoH1B, OPT, CPT Need Only LOCAL candidates. We're seeking a hands-on Application Support Engineer with 37 years of experience to support and troubleshoot key applications, especially in cybersecurity (Okta, CyberArk PAM, IAM). This role focuses on deep technical issue resolution, monitoring, process improvement, and mentoring Tier 1 support. Youll work closely with global teams, resolve escalated incidents, identify system gaps, and help implement automation and continuous improvements. Key Responsibilities Troubleshoot escalated issues across applications and tools Support monitoring tools (Dynatrace or similar) Analyze metrics to find and fix inefficiencies Create clear documentation for fixes and processes Mentor Tier 1 staff and coordinate with vendors Contribute to automation efforts and ITIL-based improvements Provide data-driven insights and maintain service availability Requirements ServiceNow, cloud, and cybersecurity experience 37 years of application support experience Strong troubleshooting and documentation skills Experience with identity/security apps (Okta, CyberArk, IAM) Familiarity with monitoring tools, scripting, and basic networking ITIL knowledge; certifications or bachelors degree preferred Key responsibilities: Advanced troubleshooting: Investigate and resolve complex technical issues related to software, hardware, and network systems that Tier 1 support could not resolve. Mentoring and Coaching: Provide technical and process related coaching to Tier 1 team members. Escalated ticket management: Receive and prioritize escalated support tickets from Tier 1, ensuring timely resolution while maintaining high customer satisfaction. Root cause analysis: Identify the underlying causes of recurring issues to prevent future problems. User training and guidance: Provide detailed explanations and training to end-users on system functionalities and best practices to improve self-sufficiency. Vendor coordination: Collaborate with third-party vendors to facilitate problem resolution and procure necessary hardware or software updates. Knowledge base contribution: Document troubleshooting steps, common issues, and solutions to build a comprehensive knowledge base for the support team. System administration: Perform more advanced system configuration tasks like user management, access control, and system updates. Reporting and analysis: Monitor support trends and identify areas for improvement by analyzing data from support tickets. Key Skillsets: Technical support and troubleshooting:Experience with troubleshooting and technical support, and the ability to resolve complex issues Communication:Strong written and verbal communication skills, and the ability to explain technical information to customers with varying levels of technical knowledge Customer service:Exceptional customer service skills, and a customer service orientation Problem-solving:Problem-solving skills include research, analysis, decision-making, and evaluation Technical proficiency:A deep understanding of current systems, software, and hardware Interpersonal skills:The ability to work well with colleagues and customers Prioritization:The ability to prioritize workload Listening and questioning:Outstanding listening and questioning skills Experience with key technology platforms:Experience with the organization's key technology platforms Technical skills/tools: Prior proven experience with scripting ITIL Incident, Problem, Knowledge and Change Management ServiceNow or any similar platform Good understanding of Networking Basic understanding of Azure or any other cloud provider services. Good to have: Cybersecurity tech support experience (e.g. OKTA, CyberArk) Experience level: 3-7 years. Education: Bachelor's degree in related field or equivalent experience -- | GAURAV GAUR DMS VISIONS INC. | 972-645-9280 | dmsvisions.com/ | [email protected] | 4645 Avon Ln, Suite 210, Frisco, Texas 75033, US | | | | | | | Keywords: Illinois Application Support Engineer Cybersecurity & Monitoring Focus (37 Years Experience) || Quick Interview [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2335376&uid= |
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| 05:00 AM 11-Apr-25 |