| Help Desk Support - Onsite at Golden, Colorado, USA |
| Email: [email protected] |
|
https://jobs.nvoids.com/job_details.jsp?id=2327695&uid= From: raghu, Msys Inc [email protected] Reply to: [email protected] Title: Help Desk Support - Onsite Location: Golden, CO, USA Length: Long term Restriction: W2 or C2C Send resumes to : [email protected] Description: Interview : Skype; onsite; initial PO till 2027 with extensions Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved Document customer interactions Resolve customer reported issues Escalate unresolved issues to the next Tier Install, make changes and repair computer hardware and software Monitor and respond quickly to incoming requests related to IT issues. Maintain computer systems and act as support if any system goes down. Assist with onboarding and offboarding of new or outgoing users. Install, configure, maintain and upgrade PC software. Tier 1 Networking and troubleshooting as well as support Qualifications for Help Desk Technician Experience working in a help desk environment Flexibility to work a variety of shifts with minimal notice Must have reliable transportation Must be able to pass a background check Proficiency with Windows, Linux, and IOS computers Excellent oral and written communication skills Detail oriented and highly organized to keep tickets in order Ability to remain calm and professional in stressful situations Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment Understanding and appreciation for information security within systems and user devices. Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus Keywords: information technology purchase order wtwo Colorado Help Desk Support - Onsite [email protected] https://jobs.nvoids.com/job_details.jsp?id=2327695&uid= |
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| 07:17 PM 09-Apr-25 |