| Need----Five9 Contact Center Engineer ---Stamford, CT (onsite) at Stamford, New York, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2310117&uid= From: Rama Kant Tiwari, Smart IT Frame LLC. [email protected] Reply to: [email protected] JD: Role name: | Engineer | Role Description: | Implement, troubleshoot, and support the Five9 contact center software solutions in a wide array of configurations and customer environments Diagnoses problems accurately and works to find appropriate solutions in a timely mannerIdentifies underlying causes of a problem, including problem identification and classification.Design, Implement and Automate large scale distributed systems, enterprise grade platform servicesAdministering call routing, IVRs, disaster recovery solutions (requirements) in environments such as Five9, Nice, etcPartner with Customers to optimize the Five9 call center software solution.Continually seek opportunities to increase customer satisfaction and strengthen client relationships by interacting effectively at all levels of the client organization.Conducts preliminary business scan before customers business hours and every post-maintenance ensuring readiness and uptime of service after every updates.Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers.Will work cross functionally in a customer facing capacity and coordinate with internal organizations. | Competencies: | IT Disaster Recovery And Automation, IT IS_CNS_Contact Center_Cisco | Experience (Years): | 6-8 | Essential Skills: | Implement, troubleshoot, and support the Five9 contact center software solutions in a wide array of configurations and customer environments Diagnoses problems accurately and works to find appropriate solutions in a timely mannerIdentifies underlying causes of a problem, including problem identification and classification.Design, Implement and Automate large scale distributed systems, enterprise grade platform servicesAdministering call routing, IVRs, disaster recovery solutions (requirements) in environments such as Five9, Nice, etcPartner with Customers to optimize the Five9 call center software solution.Continually seek opportunities to increase customer satisfaction and strengthen client relationships by interacting effectively at all levels of the client organization.Conducts preliminary business scan before customers business hours and every post-maintenance ensuring readiness and uptime of service after every updates.Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers.Will work cross functionally in a customer facing capacity and coordinate with internal organizations. | Desirable Skills: | Implement, troubleshoot, and support the Five9 contact center software solutions in a wide array of configurations and customer environments Diagnoses problems accurately and works to find appropriate solutions in a timely mannerIdentifies underlying causes of a problem, including problem identification and classification.Design, Implement and Automate large scale distributed systems, enterprise grade platform servicesAdministering call routing, IVRs, disaster recovery solutions (requirements) in environments such as Five9, Nice, etcPartner with Customers to optimize the Five9 call center software solution.Continually seek opportunities to increase customer satisfaction and strengthen client relationships by interacting effectively at all levels of the client organization.Conducts preliminary business scan before customers business hours and every post-maintenance ensuring readiness and uptime of service after every updates.Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers.Will work cross functionally in a customer facing capacity and coordinate with internal organizations. | Country: | United States | Branch | City | Location: | Stamford, CT | Thanks, and Regards Rama Kant Tiwari Team Lead Email: [email protected] Smart IT Frame LLC. Keywords: information technology Connecticut Need----Five9 Contact Center Engineer ---Stamford, CT (onsite) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2310117&uid= |
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| 12:48 AM 03-Apr-25 |