| opening for Cloud contact center Engineer at Center, Colorado, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2308822&uid= From: hari, kksoft [email protected] Reply to: [email protected] Hi, This is Hari from kk associates, Below Position is Immediate Position from the Client Kindly share Suitable resumes to [email protected]. Clod contact center Engineer Location:Seattle,WA Hire Type: Contract Job Description: Design, develop, and deploy Amazon Connect contact center solutions. Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies. Integrate Amazon Connect with AWS Lambda, Lex, DynamoDB, S3, Kinesisand other AWS services. Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda. Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights. Troubleshoot and resolve telephony, latency, and call quality issues. Work with developers, architects, and stakeholders to enhance customer experience andoperational efficiency. Ensure security, compliance, and scalability of the contact center environment. Digital: Amazon Connect 10 & Above Experienced Amazon Connect professional with at least 7 years of hands-on experience in designing,implementing, and optimizing cloud-based contact center solutionsThe ideal candidate will have expertise in AWS services, IVR design, call routing, and integrationwith third-party applications.1. Amazon Connect Core ExpertiseAmazon Connect Call Flows, Routing Profiles, Queues, and Agent HierarchiesIVR Design & Configuration (DTMF & Speech-enabled)Amazon Connect Contact Lens (for speech analytics & sentiment analysis)Amazon Connect Insights (for reporting and analytics)2. AWS Services & IntegrationsAWS Lambda (for backend processing & API interactions)Amazon Lex (for chatbots & voice automation)DynamoDB / RDS (for storing customer session data)Amazon S3 (for call recordings & logs)Amazon Kinesis / EventBridge (for real-time analytics & event processing) AWS API Gateway (for secure integrations) AWS IAM & Security Best Practices 3. Scripting & Development Python, or JavaScript (for developing Lambda functions) JSON, REST APIs, and Web Services (for API-based integrations) Amazon Connect Streams API (for custom CTI and UI development) 4. Contact Center & Telephony Skills CTI Integration (with CRMs like Salesforce, Zendesk, ServiceNow) WebRTC, SIP, VoIP (for softphone & call handling) Session Initiation Protocol (SIP) Trunking Telephony Troubleshooting (latency, call quality, and debugging) 5. Monitoring & Optimization AWS CloudWatch & X-Ray (for monitoring and debugging) Logging & Error Handling (structured logging in Lambda & Connect logs) Performance Optimization (scalability & high availability best practices) Design, develop, and deploy Amazon Connect contact center solutions. Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies. Integrate Amazon Connect with AWS Lambda, Lex, DynamoDB, S3, Kinesisand other AWS services. Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda. Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights. Troubleshoot and resolve telephony, latency, and call quality issues. Work with developers, architects, and stakeholders to enhance customer experience andoperational efficiency. Ensure security, compliance, and scalability of the contact center environment. United States Thanks & regards, Hariprasath Asokan Technical Recruiter KK Associates LLC. 8751 Collin McKinney Pkwy, # 1302, McKinney, TX 75070 555 Metro Place North, Suite # 100, Dublin, OH 43017 Mobile: (469) 343-4997 Email-id: [email protected] www.kksoftwareassociates.com Keywords: user interface sthree Alaska Idaho Ohio Texas Washington opening for Cloud contact center Engineer [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2308822&uid= |
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| 09:23 PM 02-Apr-25 |