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SAP OTC|CS Consultant ||| Remote at Remote, Remote, USA

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https://jobs.nvoids.com/job_details.jsp?id=2285457&uid=

From:

Selva,

VDart

[email protected]

Reply to: [email protected]

Title: SAP OTC/CS Consultant
Location: Remote

Role Overview:
We are seeking a seasoned SAP professional with deep expertise in Order-to-Cash (OTC) processes and Customer Service (CS). The ideal candidate will possess a blend of functional and technical skills, enabling them to configure, implement, and optimize SAP OTC and CS solutions. This individual will collaborate closely with cross-functional teamsespecially customer service stakeholdersto drive process efficiencies, integrate logistics and finance functionalities, and ensure seamless data flows.

Key Responsibilities
1. SAP OTC ConfigurationImplementation
o Configure and maintain SAP SD (Sales & Distribution) components, covering the entire OTC cycle (Pre-Sales, Sales Order Processing, Deliveries, Billing).
o Define and assign Enterprise Structures, Master Data, and Sales Document types (Inquiry, Quotation, Standard Order, Rush Order, Cash Sales, etc.).
o Design and implement Pricing structures (Condition Tables, Condition Types, Access Sequences, Pricing Procedures, Condition Records).
o Oversee Order Management processes, including deliveries (outbound & inbound), invoicing, credit memos, and debit memos.
o Drive LE (Logistics Execution) processes, ensuring full functionality from master data uploads to final delivery completion.
2. Customer Service (CS) Expertise
o Configure and support SAP CS components, integrating service processes with SD and FI.
o Manage repairs processing (goods receipt, storage location tracking, finance cost tracking, final invoice to the customer).
o Implement warranty and equipment master setups, ensuring seamless coordination across SD and FI modules.
o Configure service work orders and facilitate end-to-end repair workflows, including replacements and refurbishments.
3. Technical Responsibilities & RICEF Management
o Develop and maintain RICEF objects (Reports, Interfaces, Conversions, Enhancements, Forms) within SD, MM, and CS domains.
o Collaborate with functional teams to clarify requirements, define solution logic, and develop ABAP-based enhancements.
o Provide effort estimations for ABAP deliverables, create and refine project templates (design docs, code review checklists, issue logs).
o Review, debug, and optimize ABAP code, ensuring high-quality technical solutions aligned with best practices.
4. Integration & Interface Handling
o Manage and troubleshoot interfaces between SAP and external systems, guaranteeing data consistency and real-time updates.
o Proactively identify and resolve integration issues, working with cross-functional teams to optimize end-to-end business processes.
5. Collaboration & Process Improvement
o Partner with customer service teams to drive OTC initiatives and enhance process efficiencies.
o Gather and document requirements directly from business stakeholders, translating them into system solutions.
o Perform solution testing, support go-live activities, and provide post-implementation guidance to end users.
Required Qualifications
- Experience:
o Minimum 57 years of hands-on SAP SD configuration, with a strong emphasis on OTC and LE processes.
o Proven track record in SAP CS module configuration, including repairs, warranty, and service orders.
o Solid ABAP debugging experience and ability to handle RICEF object development.
- Functional Expertise:
o Strong grasp of pricing procedures, condition records, and sales document configuration.
o In-depth understanding of customer service processes (repairs, refurbishment, warranty tracking).
o Familiarity with FI integration points for billing, invoicing, and cost tracking.
- Technical Skills:
o Capable of designing, developing, and reviewing custom programs, reports, and interfaces.
o Experience managing interfaces between SAP and third-party systems.
o Proficiency in planning and executing unit tests, integration tests, and user acceptance tests.
- Soft Skills & Attributes:
o Excellent communication and stakeholder

Keywords: materials management golang logistics execution South Dakota
SAP OTC|CS Consultant ||| Remote
[email protected]
http://bit.ly/4ey8w48
https://jobs.nvoids.com/job_details.jsp?id=2285457&uid=

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10:05 PM 25-Mar-25

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selva.j@vdartinc.com wrote:
From:

Selva,

VDart

selva.j@vdartinc.com

Reply to:   selva.j@vdartinc.com

Title: SAP OTC/CS Consultant
Location: Remote

Role Overview:
We are seeking a seasoned SAP professional with deep expertise in Order-to-Cash (OTC) processes and Customer Service (CS). The ideal candidate will possess a blend of functional and technical skills, enabling them to configure, implement, and optimize SAP OTC and CS solutions. This individual will collaborate closely with cross-functional teamsespecially customer service stakeholdersto drive process efficiencies, integrate logistics and finance functionalities, and ensure seamless data flows.

Key Responsibilities
1. SAP OTC ConfigurationImplementation
o Configure and maintain SAP SD (Sales & Distribution) components, covering the entire OTC cycle (Pre-Sales, Sales Order Processing, Deliveries, Billing).
o Define and assign Enterprise Structures, Master Data, and Sales Document types (Inquiry, Quotation, Standard Order, Rush Order, Cash Sales, etc.).
o Design and implement Pricing structures (Condition Tables, Condition Types, Access Sequences, Pricing Procedures, Condition Records).
o Oversee Order Management processes, including deliveries (outbound & inbound), invoicing, credit memos, and debit memos.
o Drive LE (Logistics Execution) processes, ensuring full functionality from master data uploads to final delivery completion.
2. Customer Service (CS) Expertise
o Configure and support SAP CS components, integrating service processes with SD and FI.
o Manage repairs processing (goods receipt, storage location tracking, finance cost tracking, final invoice to the customer).
o Implement warranty and equipment master setups, ensuring seamless coordination across SD and FI modules.
o Configure service work orders and facilitate end-to-end repair workflows, including replacements and refurbishments.
3. Technical Responsibilities & RICEF Management
o Develop and maintain RICEF objects (Reports, Interfaces, Conversions, Enhancements, Forms) within SD, MM, and CS domains.
o Collaborate with functional teams to clarify requirements, define solution logic, and develop ABAP-based enhancements.
o Provide effort estimations for ABAP deliverables, create and refine project templates (design docs, code review checklists, issue logs).
o Review, debug, and optimize ABAP code, ensuring high-quality technical solutions aligned with best practices.
4. Integration & Interface Handling
o Manage and troubleshoot interfaces between SAP and external systems, guaranteeing data consistency and real-time updates.
o Proactively identify and resolve integration issues, working with cross-functional teams to optimize end-to-end business processes.
5. Collaboration & Process Improvement
o Partner with customer service teams to drive OTC initiatives and enhance process efficiencies.
o Gather and document requirements directly from business stakeholders, translating them into system solutions.
o Perform solution testing, support go-live activities, and provide post-implementation guidance to end users.
Required Qualifications
- Experience:
o Minimum 57 years of hands-on SAP SD configuration, with a strong emphasis on OTC and LE processes.
o Proven track record in SAP CS module configuration, including repairs, warranty, and service orders.
o Solid ABAP debugging experience and ability to handle RICEF object development.
- Functional Expertise:
o Strong grasp of pricing procedures, condition records, and sales document configuration.
o In-depth understanding of customer service processes (repairs, refurbishment, warranty tracking).
o Familiarity with FI integration points for billing, invoicing, and cost tracking.
- Technical Skills:
o Capable of designing, developing, and reviewing custom programs, reports, and interfaces.
o Experience managing interfaces between SAP and third-party systems.
o Proficiency in planning and executing unit tests, integration tests, and user acceptance tests.
- Soft Skills & Attributes:
o Excellent communication and stakeholder

Keywords: materials management golang logistics execution South Dakota 
SAP OTC|CS Consultant ||| Remote
selva.j@vdartinc.com

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