| Contact Center Solutions Analyst at Center, Colorado, USA |
| Email: [email protected] |
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https://jobs.nvoids.com/job_details.jsp?id=2283339&uid= From: Anju Pathak, Tek Inspirations LLC [email protected] Reply to: [email protected] Job Description - Contact Center Solutions Analyst Experience: 2+ years in airline customer service or project management Hybrid: Chicago, IL Employment Type: C2C Contract Need local Need LINKEDIN Domain Airlines Job Description: We are seeking a Contact Center Solutions Analyst to support the development and implementation of solutions that improve processes for contact center agents and tools. The role requires working collaboratively across teams to enhance customer and employee experiences, ensuring seamless execution of projects and initiatives within the contact center environment. Key Responsibilities: Support projects to improve employee experience and customer satisfaction within the contact center Design and deliver innovative solutions considering practical limitations Analyze business processes to identify efficiency gains and improvements Map out current and future state processes for potential enhancements Manage project timelines and budgets effectively Support testing strategies for new processes and tools Provide regular status updates to leadership and contribute to executive presentations Collaborate with Contact Center leaders, training, and change management teams Required Skills: Strong verbal and written communication Proficient in Microsoft Office and analytical tools Agile and adaptable in the face of change Strong business acumen Nice to Haves: Project planning and execution experience Familiarity with Azure DevOps, Jira, or other agile work management tools Top 5 Key Technical Skills: Agile/Scrum Methodology Microsoft Office Suite (Excel, PowerPoint, Word) Project Management Tools (Azure DevOps, Jira) Process Mapping and Analysis Requirement Gathering and Documentation Keywords: Illinois Contact Center Solutions Analyst [email protected] https://jobs.nvoids.com/job_details.jsp?id=2283339&uid= |
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| 06:22 AM 25-Mar-25 |