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Requriment for Lead Service Desk Engineer || Hybrid- Jersey City, NJ || Skype || at Jersey City, New Jersey, USA

Email: [email protected]

https://jobs.nvoids.com/job_details.jsp?id=2247130&uid=
From:

ANSHIKA TYAGI,

GVR INFOTEK LLC

[email protected]

Reply to: [email protected]

Requirement..... -

Lead Service Desk Engineer
Location :Jersey City, NJ Hybrid

Video Interview
LinkedIn

Duration :12+ Months

Key Responsibilities
Advanced Technical Support
Troubleshoot and resolve complex hardware, software, and network-related issues.
Serve as an escalation point for junior Service Desk Analysts, providing expert guidance and problem-solving.
Actively contribute to maintaining and improving technical documentation, procedures, and knowledge base articles.
Customer Service Excellence
Demonstrate a high level of professionalism and empathy when engaging with end users.
Ensure communication about issue status and resolutions is timely, clear, and customer-focused.
Provide feedback to the team on best practices for handling difficult or complex customer situations.

Desired Experiences & Skills
Team Lead or Supervisory Experience
Demonstrated success in leading or mentoring teams, even if informally.
Experience in scheduling, delegating tasks, and ensuring quality control for a service desk or technical support function.
ITIL or Similar Framework Knowledge
Familiarity with incident, problem, and change management processes.
ITIL Foundation certification (or higher) is a strong plus.
Strong Communication & Soft Skills
Proven ability to communicate complex technical concepts to both technical and non-technical audiences.
Adept at conflict resolution, active listening, and building rapport with users and team members.
Project Involvement
Involvement in process improvement or technology rollout projects.

Thanks & Regards,

Anshika Tyagi

US IT Recruiter

| GVR INFOTEK LLC :

13573 Tabasco Cat Trail, Frisco, TX 75035

| Email:

[email protected]

Keywords: information technology New Jersey Texas
Requriment for Lead Service Desk Engineer || Hybrid- Jersey City, NJ || Skype ||
[email protected]
https://jobs.nvoids.com/job_details.jsp?id=2247130&uid=

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11:56 PM 11-Mar-25

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anshika@gvrinfotek.com wrote:
From:

ANSHIKA TYAGI,

GVR INFOTEK LLC

anshika@gvrinfotek.com

Reply to:   anshika@gvrinfotek.com

Requirement..... -

Lead Service Desk Engineer 
Location :Jersey City, NJ  Hybrid

Video Interview 
LinkedIn

Duration :12+ Months

Key Responsibilities
Advanced Technical Support
Troubleshoot and resolve complex hardware, software, and network-related issues.
Serve as an escalation point for junior Service Desk Analysts, providing expert guidance and problem-solving.
Actively contribute to maintaining and improving technical documentation, procedures, and knowledge base articles.
Customer Service Excellence
Demonstrate a high level of professionalism and empathy when engaging with end users.
Ensure communication about issue status and resolutions is timely, clear, and customer-focused.
Provide feedback to the team on best practices for handling difficult or complex customer situations.

Desired Experiences & Skills
Team Lead or Supervisory Experience
Demonstrated success in leading or mentoring teams, even if informally.
Experience in scheduling, delegating tasks, and ensuring quality control for a service desk or technical support function.
ITIL or Similar Framework Knowledge
Familiarity with incident, problem, and change management processes.
ITIL Foundation certification (or higher) is a strong plus.
Strong Communication & Soft Skills
Proven ability to communicate complex technical concepts to both technical and non-technical audiences.
Adept at conflict resolution, active listening, and building rapport with users and team members.
Project Involvement
Involvement in process improvement or technology rollout projects.

Thanks & Regards,

Anshika Tyagi

US IT Recruiter

| GVR INFOTEK LLC :

13573 Tabasco Cat Trail, Frisco, TX 75035

| Email:

anshika@gvrinfotek.com

Keywords: information technology New Jersey Texas 
Requriment for Lead Service Desk Engineer  || Hybrid- Jersey City, NJ || Skype ||
anshika@gvrinfotek.com

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Location: Jersey City, New Jersey