| IT ENGINEER II - "xMatters" OR "Everbridge" at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2221645&uid= From: Mohideen, Teamware solutions [email protected] Reply to: [email protected] COMPLETE DESCRIPTION: Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests. Good communication skills (oral and written). Attention to detail and ability to multitask. Knowledge and use of ticketing systems. Knowledge of Unix/Linux Cloud services (Amazon) Proficiency in running incident calls with up to 25 people. Managing incident data using tools like SharePoint and Confluence. Experience in managing helpline numbers. Experience troubleshooting and managing triage calls with cross-functional teams. Use of Office products (Excel, Word, Outlook). Perform and manage production support tasks requiring IT expertise and knowledge of business processes. Manage and resolve incidents utilizing knowledge articles and prior experience. Execute changes based on instructions or knowledge base. Monitor and execute production processing as per requests or runbooks. Perform proactive monitoring of systems and applications. Lead and manage triage efforts for incidents with potential business impact. Communicate, coordinate, and work with other groups to ensure production environment availability. Manage troubleshooting calls with cross-functional teams. Use tools, dashboards, and command-line for troubleshooting. Engage and escalate as necessary to expedite recovery and minimize impact. Keywords: information technology IT ENGINEER II - "xMatters" OR "Everbridge" [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2221645&uid= |
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| 11:23 PM 03-Mar-25 |