| Active Interview || IT Cloud Support Analyst || Plano, TX OR Reston, VA || Hybrid || Contract at Plano, Texas, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2215545&uid= From: Bhuvaneswaran, VDart [email protected] Reply to: [email protected] Greetings from VDart Inc. !!! Hope you are doing good and staying safe. I have an excellent opportunity for you. Please review the below job description and let me know your interest. Role: IT Cloud Support Analyst Location: Plano, TX OR Reston, VA(Hybrid) Type: Contract Job Description: Key Responsibilities: Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests. Good communication skills (oral and written). Attention to detail and ability to multitask. Knowledge and use of ticketing systems. Knowledge of: Unix/Linux Cloud services (Amazon) Proficiency in running incident calls with up to 25 people. Managing incident data using tools like SharePoint and Confluence. Experience in managing helpline numbers. Experience troubleshooting and managing triage calls with cross-functional teams. Use of Office products (Excel, Word, Outlook). Perform and manage production support tasks requiring IT expertise and knowledge of business processes. Manage and resolve incidents utilizing knowledge articles and prior experience. Execute changes based on instructions or knowledge base. Monitor and execute production processing as per requests or runbooks. Perform proactive monitoring of systems and applications. Lead and manage triage efforts for incidents with potential business impact. Communicate, coordinate, and work with other groups to ensure production environment availability. Manage troubleshooting calls with cross-functional teams. Use tools, dashboards, and command-line for troubleshooting. Engage and escalate as necessary to expedite recovery and minimize impact. Top 3 Must-Have Skills: Use of tools such as xMatters, Everbridge, and direct phone calls as needed. Proficiency in Office products (Excel, Word, Outlook). On-call 24x7 primary support. Education/Experience: 1-3 years of IT and Cloud support experience. Bachelor's degree or equivalent training required. Thanks & Regards, Bhuvaneswaran R Senior Technical Recruiter bhuvaneswaran.r @vdartinc.com www.vdart.com | The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. | Keywords: rlang information technology Texas Virginia Active Interview || IT Cloud Support Analyst || Plano, TX OR Reston, VA || Hybrid || Contract [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2215545&uid= |
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| 06:50 PM 28-Feb-25 |