| FieldSupport(Onsite) at Remote, Remote, USA |
| Email: [email protected] |
|
https://jobs.nvoids.com/job_details.jsp?id=2205272&uid= From: Darshana Sakroo, LiveMindz [email protected] Reply to: [email protected] Position: Field Support (Onsite) Location: 109 Rykowski Lane, Middletown NY 10941 and Rock Hill NY. 61 Emerald Pl, Rock Hill, NY 12775 Fulltime Independent Visa only JD: The role is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first point of contact for all inbound service requests for PC, Apple, or infrastructure support. The primary responsibilities include: Strong Field Support experience Basic Networking skills (like IP Addressing, DHCP, DNS, etc) Understand of IDF environment (or willingness to learn) Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices). Proactively and consistently communicate with clients and colleagues Accurately and promptly record all-time in our ticketing system Proactively manage ticket queue Ensure all ticket notes and statuses are up to date Troubleshoot end-user technical issues and document all steps up through resolution Effectively multi-task to manage workload Collaborate on the improvement of operational effectiveness Document, take ownership of, and escalate issues Meet individual and team SLA targets Keywords: procedural language New York FieldSupport(Onsite) [email protected] https://jobs.nvoids.com/job_details.jsp?id=2205272&uid= |
| [email protected] View All |
| 11:36 PM 25-Feb-25 |