| Role Business Analyst - SaaS platform and Call Center Location Long Island NY Onsite at Center, Colorado, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2180386&uid= From: Sonu, Vkore [email protected] Reply to: [email protected] Hi, I hope you are doing well, This is Sonu from Vkore solutions. Below is the active requirement I am having. Kindly go through it and share your consultants at [email protected] You can reach me at +1 737 263 2777. Please find the job description below and let me know if you are interested Job Title: Sr Business Analyst Location: New York Must: Call centre application/ Genesys / SaaS platform Job Responsibilities: Primary: Migrating from a legacy call center application to a SaaS/cloud solution as a Business Analyst Work with business and solution delivery owners to define and document requirements for the assigned products and services, as well as write user stories, acceptance criteria, feature description decks, process flows, manage traceability and UAT. Maintain a solid knowledge base of the functional and system capabilities of the various areas and products within the assigned product portfolio. Use applicable requirement methodology to analyze, define and document requirements and manage traceability. You will work with stakeholders and product teams to drive consensus on scope, design and implementation decisions. Provide analysis and impact to user and business for changes to current functionalities and applies problem solving skills to meet business needs. Develop and integrate requirement management to the delivery approach and schedule; you will also be responsible for product quality, project timeliness, and customer satisfaction. Participate in the presentation of information to customer and internal business and or IT teams. Creates business / product / third party vendor specifications for product integration and implementation. Essential Qualifications & Skills: Bachelors degree. 5+ years of experience with a focus vendor integration and SaaS implementations. 5+ years of experience with Call Centers and Call Center applications Expertise and experience in preparing High Level requirements, Use Cases, Business Requirement Documents, Functional specifications, Test strategy & cases and Traceability matrix. Proven ability to map business process and workflows, conducting gap analysis and documenting requirements, ensuring requirements are developed and tested. Excellent verbal/written communication skills; comfortable leading business and technology teams within the organization to translate business issues & requirements into technical solutions. Strong analytical and problem-solving skills Ability to analyze problems and resolve issues through resolution quickly and methodically. Proficient with Word, Excel, and PowerPoint, Visio Knowledge of BA/ MS project Tools, JIRA, MS Project, Excel, Visio Self-motivated and detail-oriented Flexibility to adapt to change and willing to learn and develop new skill sets as applicable Bachelor's degree or equivalent experience. BA Certifications and or PMP a plus Genesys Cloud Call Center experience highly preferred Located in or around Long Island, NY is a plus Keywords: business analyst access management information technology golang microsoft New York Role Business Analyst - SaaS platform and Call Center Location Long Island NY Onsite [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2180386&uid= |
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| 08:31 PM 17-Feb-25 |