| Role Program Manager Location Long Island NY onsite at Island, Kentucky, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2174710&uid= From: Sonu, Vkore [email protected] Reply to: [email protected] Hi, I hope you are doing well, This is Sonu from Vkore solutions. Below is the active requirement I am having. Kindly go through it and share your consultants at [email protected] You can reach me at +1 737 263 2777. Please find the job description below and let me know if you are interested Job Title: Program manager - Product & Portfolio Delivery Location: Long Island, NY The ideal candidate is an experienced program manager with experience implementing cloud based Call Center applications. This program manager should have 4+ years of working with 3rd party vendors and can effectively oversee strategic programs or projects that involve multiple workstreams/departments. They are skilled in managing initiatives from start to finish, leading cross-functional teams and ensuring ongoing program success. They are adept at guiding stakeholders through important decisions, coordinating activities, and driving process improvements. Furthermore, they have a keen understanding of stakeholder needs and utilize this knowledge to develop strategies that optimize ROI, customer satisfaction, and overall organizational performance. Responsibilities Migrating from a legacy call center application to a SaaS/cloud solution Responsible for planning, directing, and coordinating complex product/program implementation including Call Center Applications Documents scope, objectives and ensures they align with expected business outcomes. Develops and manages project plans, including scheduling and resource tracking Defines and implements program/project management standards and processes. Ensures timely production and approval of deliverables from business and technology partners. Proactively identifies and manages project risks and dependencies. Established program governance and provides clear communication to all program stakeholders, including senior management. Serves as the primary point of contact for program management-related inquiries. Works closely with vendors, cross-functional teams, and stakeholders to plan and develop project scope, resources, and timelines. Manages project risks, issues, and decisions, prioritizing them effectively. Develops and manages project budgets, delivering against business goals. Builds and maintains strong vendor and business partner relationships. Contributes to internal initiatives to drive efficiencies and best practices. Skills and Qualifications Bachelors degree. 5+ years of program/project management experience with a focus vendor integration and SaaS implementations. 2+ years of experience with Call Centers and Call Center applications Strong leadership, time management, facilitation, and organizational skills Strong analytical, problem-solving, and conceptual skills Strong working knowledge of change management principles. Solid teamwork and interpersonal skills, with the ability to communicate and persuade stakeholders, vendors and management at all levels and thrive in a cross-functional environment. Stakeholder management skills in large complex project/program with Internal and external teams preferred. Genesys Cloud Call Center experience highly preferred Located on Long Island/near Westbury NY a plus Keywords: access management information technology golang New York Role Program Manager Location Long Island NY onsite [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2174710&uid= |
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| 02:00 AM 14-Feb-25 |