| Amazon Connect Developer at Delaware, New Jersey and Plano TX - Onsite at Plano, Texas, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2140187&uid= From: Ranjith Goud, Saransh INC [email protected] Reply to: [email protected] Role: Amazon Connect Developer Locations: Delaware, New Jersey and Plano TX - Onsite Key Responsibilities Design, develop, and implement complex contact center solutions utilizing the full suite of Amazon Connect features, including IVR/contact flows, queues, agents, and integrations. Develop and implement custom integrations with CRM systems (Salesforce, ServiceNow etc.,), ERP Systems, Alert & Monitoring systems and other business applications. Optimize contact center performance by analyzing call flow data, identifying bottlenecks, and implementing improvements to reduce call handling times and improve customer satisfaction. Configure and manage Amazon Connect features, including voice and chat capabilities, speech recognition, text-to-speech, and outbound dialing. Stay abreast of the latest advancements in contact center technology and Amazon Connect features. Provide technical support, troubleshoot and resolve technical issues related to Amazon Connect and its integrations. Required Experience 5+ Years of experience in Contact Center technologies and Cloud Architecture 5+ Years of hands-on experience Amazon Connect and AWS 2+ Years of experience using Terraform Keywords: Texas Amazon Connect Developer at Delaware, New Jersey and Plano TX - Onsite [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2140187&uid= |
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| 03:32 AM 04-Feb-25 |