| Genesys WDE Engineer at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2127791&uid= From: AJAY, KK Software Associates [email protected] Reply to: [email protected] A Genesys WDE Engineer responsible for maintaining, and troubleshooting the Genesys Workspace Desktop Edition (WDE) platform. Ensuring the flow of information to portals through WDE. Support during end-to-end calls related to platform changes/upgrades. Managing the transfer of calls from Voice ID CCP to non-Voice ID CCP. Troubleshooting issues with portals, including handling support differently, caller type switches, and multiple enrollments in the same call in the US and UK, as well as CSP dial issues. Keywords: Idaho Genesys WDE Engineer [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2127791&uid= |
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| 06:15 AM 30-Jan-25 |