| Urgent Need: Data Center Mainframe Engineer - Frisco, TX Onsite, Locals preferred at Frisco, Texas, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2116226&uid= From: Ashish Kumar, THEMESOFT INC [email protected] Reply to: [email protected] Title: Data Center-Mainframe Location: Frisco, TX - Onsite Job Description: (1.) To adhere to quality standards, regulatory requirements, and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases. (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management. (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives. Keywords: Texas Urgent Need: Data Center Mainframe Engineer - Frisco, TX Onsite, Locals preferred [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2116226&uid= |
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| 10:52 PM 27-Jan-25 |