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Immediate Job opportunity for Genesys Engineer (WDE Engineer) Phoenix AZ Onsite from Day 1- Hybrid at Phoenix, Arizona, USA

Email: [email protected]

http://bit.ly/4ey8w48
https://jobs.nvoids.com/job_details.jsp?id=2106071&uid=

From:

Ravikanth,

Roha Technologies LLC

[email protected]

Reply to:   [email protected]

Dear Partners,
I hope this email finds you well.
My name is Ravikanth Naraharisetty, and I am reaching out to share an exciting job opportunity at RohaTech. We are seeking a skilled Genesys Engineer (WDE Engineer) to join our team in Phoenix AZ.
If you or someone you know possesses the required skills and is interested in this opportunity, please feel free to contact me at [email protected] for further details.
About Us:
Rohatech LLC is a leading Recruitment company specializing in Technical and Functional Roles. We are at the forefront of innovation, constantly striving to improve our technology stack and provide exceptional solutions to our clients.

Position: Genesys Engineer (WDE Engineer)

Location: Phoenix AZ

End Client : AMerican Express

Prime Vendor: Intraedge

Mode: Onsite from Day 1- Hybrid

Years of Experience: 6 - 10 years

Max rate: 55$/hr

NOTE :To proceed with the application process, please review the job description carefully and ensure that you meet the required qualifications and experience.

Next Steps:
Review the JD Thoroughly: Please read the full job description to confirm your understanding of the role and ensure your suitability.
Submit Screening Details: Kindly provide the following details along with your application:
DL Proof (Only H1, H4, L1 l2 VIsas Accepected NO GC GC EAD & USC ).
Updated CV/Resume Direct Number of Consultant .
Screening Form (if applicable).
Connect with Me: WhatsApp me with the following information:
Your full name.
Email address.
Current company.
LinkedIn profile link.
This will help us stay aligned and expedite the process.
Position Overview:
We are seeking a skilled **Genesys Engineer** with expertise in **Workplace Desktop Edition (WDE)** to join our team. The ideal candidate will have strong hands-on experience with Genesys solutions, along with proficiency in troubleshooting, configuring, and managing integration and data transmission issues. This position requires a proactive problem-solver who can handle complex scenarios involving platform upgrades, disaster recovery activities, and integration challenges.
Must to Have: Genesys, Docker, Firewall
   WAC integration via iframe embedded in WDE.
   Assistance with troubleshooting WDE upgrades.
   Support for troubleshooting Desktop Bridge upgrades.
   Troubleshooting integration, security, and data transmission issues (e.g., Customer ID '000000000000' entered on WDE; Customer ID entered with fewer than 12 digits on WDE).
   Ensuring the flow of information to portals through WDE.
   Configuration changes/settings for WDE IDs.
   Assistance in troubleshooting/debugging platform issues using WDE logs.
   Support during end-to-end calls related to platform changes/upgrades.
   Assistance during disaster recovery activities and related testing.
   Managing the transfer of calls from Voice ID CCP to non-Voice ID CCP.
   Handling Citrix-based CCPs versus non-Citrix.
   Desktop bridge setup and upgrades.
   Configuration changes.
   Addressing issues with customer IDs not being transmitted or set to zeros, including WDE changes to resolve data issues such as blank customer IDs.
   Troubleshooting issues with portals, including handling support differently, caller type switches, and multiple enrollments in the same call in the US and UK, as well as CSP dial issues.
   Fetching platform logs.
   Troubleshooting related to Nuance GUI, SIP servers, and service servers.
Key Responsibilities:
**WAC Integration**: Embed WAC via iframe in WDE for seamless functionality.
**Upgrade Troubleshooting**: Assist in diagnosing and resolving issues during WDE and Desktop Bridge upgrades.
**Security and Data Transmission**: Handle integration issues, ensuring secure and accurate transmission of customer data (e.g., resolving Customer ID transmission issues).
**Information Flow Management**: Ensure efficient data flow to portals via WDE.
**Configuration Management**: Implement and modify configuration settings for WDE IDs as needed.
**Debugging and Troubleshooting**: Analyze and resolve platform issues using WDE logs.
**End-to-End Support**: Provide assistance during platform changes, upgrades, and disaster recovery activities.
**Call Transfer Management**: Manage call transfers between Voice ID and non-Voice ID CCPs, including Citrix-based CCPs.
**Issue Resolution**: Address and resolve issues like blank or incorrect Customer IDs, caller type switches, and multiple enrollments within a single call.
**Log Analysis**: Fetch and analyze platform logs for troubleshooting.
**Nuance GUI and SIP Servers**: Diagnose and resolve issues related to Nuance GUI, SIP servers, and service servers.
---
Must-Have Skills:
Technical Skills
Genesys Platform expertise
WDE (Workplace Desktop Edition) troubleshooting and configuration
Docker for containerization
Firewall configuration and management
Soft Skills:
Strong analytical and problem-solving abilities
Effective communication skills for collaborative troubleshooting
Also Please ensure to attach the following documents with the screening Details
Visa copy
DL copy
Passport Number
LinkedIn Url
DOB: 93/94

In order to screen your consultant, we must have all the details listed below. Kindly ensure all information is Accurate

Screening Details
Full Name:-
Phone Number:-
Email:-
LinkedIn:-
Current Location:-
Open to Relocation:-
Passport Number:-
Visa Status:-
DOB(Including Year):-
Total Experience:-
US Experience:-
Relevant Experience:-
Complete Education:-d
Availability to Join:-

H1 Employer Details
Name:
Email:
Contact :
2 References

Thank you for your cooperation, and we look forward to receiving the necessary details.

Warm regards,
RKSetty (HE/Him)Ravi
KEY ACCOUNT MANAGER
WhatsApp; +91 7036-012291
Desk :+1 602 -666-8766
EMAIL: [email protected]
LINKEDIN (Personal): https://www.linkedin.com/in/ravikanth-n/
LINKEDIN (office use) : https://www.linkedin.com/in/raviroha/
ADDRESS; 2550 W Union Hills Dr, Suite 250, Phoenix, AZ, 85027

Keywords: access management green card Arizona Idaho
Immediate Job opportunity for Genesys Engineer (WDE Engineer) Phoenix AZ Onsite from Day 1- Hybrid
[email protected]
http://bit.ly/4ey8w48
https://jobs.nvoids.com/job_details.jsp?id=2106071&uid=

[email protected]
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08:03 PM 23-Jan-25

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ravi@rohatech.com wrote:
From:

Ravikanth,

Roha Technologies LLC

ravi@rohatech.com

Reply to:   ravi@rohatech.com

Dear Partners,
I hope this email finds you well.
My name is Ravikanth Naraharisetty, and I am reaching out to share an exciting job opportunity at RohaTech. We are seeking a skilled  Genesys Engineer (WDE Engineer) to join our team in Phoenix AZ.
If you or someone you know possesses the required skills and is interested in this opportunity, please feel free to contact me at ravi@rohatech.com for further details.
About Us:
Rohatech LLC is a leading Recruitment company specializing in Technical and Functional Roles. We are at the forefront of innovation, constantly striving to improve our technology stack and provide exceptional solutions to our clients.

Position: Genesys Engineer (WDE Engineer)

Location: Phoenix AZ

End Client : AMerican Express

Prime Vendor: Intraedge

Mode: Onsite from Day 1- Hybrid

Years of Experience: 6 - 10 years

Max rate: 55$/hr

NOTE :To proceed with the application process, please review the job description carefully and ensure that you meet the required qualifications and experience.

Next Steps:
Review the JD Thoroughly: Please read the full job description to confirm your understanding of the role and ensure your suitability.
Submit Screening Details: Kindly provide the following details along with your application:
DL Proof (Only H1, H4, L1 l2 VIsas Accepected NO GC GC EAD & USC ).
Updated CV/Resume Direct Number of Consultant .
Screening Form (if applicable).
Connect with Me: WhatsApp me with the following information:
Your full name.
Email address.
Current company.
LinkedIn profile link.
This will help us stay aligned and expedite the process.
Position Overview:
We are seeking a skilled **Genesys Engineer** with expertise in **Workplace Desktop Edition (WDE)** to join our team. The ideal candidate will have strong hands-on experience with Genesys solutions, along with proficiency in troubleshooting, configuring, and managing integration and data transmission issues. This position requires a proactive problem-solver who can handle complex scenarios involving platform upgrades, disaster recovery activities, and integration challenges.
Must to Have: Genesys, Docker, Firewall
    WAC integration via iframe embedded in WDE.
    Assistance with troubleshooting WDE upgrades.
    Support for troubleshooting Desktop Bridge upgrades.
    Troubleshooting integration, security, and data transmission issues (e.g., Customer ID '000000000000' entered on WDE; Customer ID entered with fewer than 12 digits on WDE).
    Ensuring the flow of information to portals through WDE.
    Configuration changes/settings for WDE IDs.
    Assistance in troubleshooting/debugging platform issues using WDE logs.
    Support during end-to-end calls related to platform changes/upgrades.
    Assistance during disaster recovery activities and related testing.
    Managing the transfer of calls from Voice ID CCP to non-Voice ID CCP.
    Handling Citrix-based CCPs versus non-Citrix.
    Desktop bridge setup and upgrades.
    Configuration changes.
    Addressing issues with customer IDs not being transmitted or set to zeros, including WDE changes to resolve data issues such as blank customer IDs.
    Troubleshooting issues with portals, including handling support differently, caller type switches, and multiple enrollments in the same call in the US and UK, as well as CSP dial issues.
    Fetching platform logs.
    Troubleshooting related to Nuance GUI, SIP servers, and service servers.
Key Responsibilities:
**WAC Integration**: Embed WAC via iframe in WDE for seamless functionality.  
**Upgrade Troubleshooting**: Assist in diagnosing and resolving issues during WDE and Desktop Bridge upgrades.  
**Security and Data Transmission**: Handle integration issues, ensuring secure and accurate transmission of customer data (e.g., resolving Customer ID transmission issues).  
**Information Flow Management**: Ensure efficient data flow to portals via WDE.  
**Configuration Management**: Implement and modify configuration settings for WDE IDs as needed.  
**Debugging and Troubleshooting**: Analyze and resolve platform issues using WDE logs.  
**End-to-End Support**: Provide assistance during platform changes, upgrades, and disaster recovery activities.  
**Call Transfer Management**: Manage call transfers between Voice ID and non-Voice ID CCPs, including Citrix-based CCPs.  
**Issue Resolution**: Address and resolve issues like blank or incorrect Customer IDs, caller type switches, and multiple enrollments within a single call.  
**Log Analysis**: Fetch and analyze platform logs for troubleshooting.  
**Nuance GUI and SIP Servers**: Diagnose and resolve issues related to Nuance GUI, SIP servers, and service servers.  
---
Must-Have Skills:
Technical Skills  
Genesys Platform expertise  
WDE (Workplace Desktop Edition) troubleshooting and configuration  
Docker for containerization  
Firewall configuration and management  
Soft Skills:  
Strong analytical and problem-solving abilities  
Effective communication skills for collaborative troubleshooting  
Also Please ensure to attach the following documents with the screening Details 
Visa copy 
DL copy 
Passport Number 
LinkedIn Url 
DOB: 93/94

In order to screen your consultant, we must have all the details listed below. Kindly ensure all information is Accurate

Screening Details
Full Name:-  
Phone Number:-  
Email:-                            
LinkedIn:-
Current Location:-  
Open to Relocation:-
Passport Number:-  
Visa Status:-
DOB(Including Year):-  
Total Experience:-
US Experience:-
Relevant Experience:-
Complete Education:-d
Availability to Join:-

H1 Employer Details
Name:
Email:
Contact : 
2 References

Thank you for your cooperation, and we look forward to receiving the necessary details.

Warm regards,
RKSetty (HE/Him)Ravi
KEY ACCOUNT MANAGER
WhatsApp;  +91 7036-012291
Desk :+1 602 -666-8766
EMAIL: Ravi@rohatech.com
LINKEDIN (Personal): https://www.linkedin.com/in/ravikanth-n/
LINKEDIN (office use) : https://www.linkedin.com/in/raviroha/
ADDRESS; 2550 W Union Hills Dr, Suite 250, Phoenix, AZ, 85027

Keywords: access management green card Arizona Idaho 
Immediate Job opportunity for Genesys Engineer (WDE Engineer) Phoenix AZ   Onsite from Day 1- Hybrid
ravi@rohatech.com

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