| Google Cloud Contact Center at Center, Colorado, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2096345&uid= From: Satyajit Nayak, tekinspirations [email protected] Reply to: [email protected] Job Description - Google Cloud Contact Center AI (CCAI) Architect Remote Any General visa Phone/Skype Need Candidate Visa and Linkedin at the time of submission Clien Note : : I am receiving a lot of resumes from people that have no experience in call center as a service, or call centers at all, and just added stuff to their resumes (like ML engineers, AI engineers, but with NO knowledge of call centers). That will not work. Please make sure they know what they are talking about. This person will be responsible for designing the conversation framework for virtual agents using Googles CCAI solutions. The successful candidate will lead the development of conversation flows, intents, and entities, ensuring smooth integration with APIs and customer systems. We require a deep understanding of conversational design, including playbook development, generative fallback, and the use of new-gen AI tools. Key Responsibilities: Create and/or enhance system architecture, presenting and defending your point of view to a variety of audiences using visualization techniques Collaborate and build trusted relationships with multi-functional teams Present a "hands-on" builder experience; able to learn through building and reduce solution ambiguity through targeted prototype development and testing Demonstrate high technical knowledge as a Solution Architect and/or Technical Lead in Customer Service / Call Center TechnologyRequirements 10+ years of experience in Application architecture and at least 3-5 years of experience in the Contact Center space Must have good working experience CCaaS platform integration with Virtual agent, CCAI technologies, Dialog flow CX function within Contact Centers, Agent Desktop and Agent Assist Experience designing and implementing conversational bots for various channels (web, voice, WhatsApp, Facebook Messenger, SMS, etc.) Experience in designing/developing user-centric conversation experiences involving chat, text or voice Strong understanding of sentiment analysis, Intent classification, dialog flows, personality insight, Text to Speech, Speech to Text Experience in architecting and building AI powered chatbot applications using platforms such as Dialogflow, Microsoft LUIS, IBM Watson, Amazon Lex, RASA Sound knowledge of GCP cloud platform Experience in CCAI Transformation projects Integrate APIs using Node.JS and Python Experience in Telco domain and processes. Experience in CI/CD Should be able to follow Agile Scrum cadence and have Jira knowledge Strong communication and stakeholder management skills, with the ability to work effectively with senior leaders and external partners Regards, Satyajit nayak Sr. Technical Recruiter TEK Inspirations LLC | 13573 Tabasco Cat Trail, Frisco, TX 75035 E : [email protected] Linkedin: linkedin.com/in/satyajeet-nayak-85751625b Keywords: continuous integration continuous deployment artificial intelligence machine learning javascript access management Texas Google Cloud Contact Center [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2096345&uid= |
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| 04:41 AM 21-Jan-25 |