| Application & System Administration at Dallas, Texas, USA |
| Email: [email protected] |
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https://jobs.nvoids.com/job_details.jsp?id=2083095&uid= From: Darshana Sakroo, LiveMindz [email protected] Reply to: [email protected] Application & System Administration C2C Location: Dallas, TX Key Responsibilities End User Servicing Receiving IT service requests from systems users via in-person interactions, the IT service management application, phone and/or email. Installing and decommissioning of hardware and software including system inventory maintenance and inventory updates. Accurately documenting, updating, and closing service requests, incidents or change requests in a timely manner. Effectively assigning and/or routing service requests to the appropriate IT members or third-party service providers. Researching and troubleshooting incidents and escalating or re-assigning tickets to the next support level, if necessary. Serving internal clients with a high level of integrity, professionalism, energy, and a positive attitude. Maintaining and supporting conference room AV and multimedia equipment. Escalating issues or concerns to IT Management as necessary. Application & System Administration Coordinating and escalating support of various business and desktop applications, systems, and users. Participating in regular maintenance of systems including patching & security remediation. Communicating & training business users on best practices. Supporting disaster recovery readiness. Desktop Management Provisioning, deployment, and management of PCs, mobile devices, and other IT equipment/peripherals Building and imaging desktop and laptop computers including the installation and configuration of operating systems and appropriate software for on-site and remote access use. Ensuring company policies and procedures are adhered to and enforced. Required Qualifications Consistently demonstrate professionalism, dependability, honesty, integrity, and a service[1]oriented attitude. Proactive problem solver with strong analytic and creative thinking skills. A strong desire to learn. An associate degree, related technical training or equivalent combination of education and 3 to 5 years of IT support experience. Understanding of desktop hardware and software diagnostics and troubleshooting methods. Understanding of testing and integration of hardware and software systems. Must be able to collaborate with others while being a strong, self-motivated individual contributor. Strong verbal and written communication skills required. Ability to manage time, prioritize and organize work in an efficient manner required. Ability to shift priorities and adapt quickly in a fast-paced, changing environment. Ability to work well under stress and time pressures and a keen sense of urgency. Experience with Windows operating systems, tools, and Microsoft 365 applications and services. Knowledge of Microsoft Active Directory and Microsoft Azure AD (Entra ID) Preferred Qualifications Knowledge of Apple iOS and Google Android related devices and software. Experience with remote diagnostic tools. Experience with help desk technologies and IT service management tools. Knowledge of remove management, monitoring and deployment tools (Intune, AutoPilot, NinjaOne Keywords: active directory information technology Idaho Texas Application & System Administration [email protected] https://jobs.nvoids.com/job_details.jsp?id=2083095&uid= |
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| 11:00 PM 15-Jan-25 |