| Urgent Need | Genesys SME/IVR SME | Louisville, KY/ Boston, MA (Onsite) at Louisville, Kentucky, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2079003&uid= Hi Trust you are doing great! Kindly go through the below mentioned job description Role: Genesys SME/IVR SME Location: Louisville, KY/ Boston, MA (Onsite) Duration: Long term contract Technical Skills: Genesys features for user journey analysis, voice bots, omni channel, intelligent routing and some coding experience. Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example - IVR, Skill Based Routing, Call Back Queuing, Agent Desktop, etc. Profile Specification Experience in Genesys CX functionality and features with real world experience optimizing IVR, skill-based routing, Queue management and agent desktop integration Strong Analytical skills with ability to analyze data, identify trends, and develop effective solutions using intent analyzer and other tools and techniques Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach Ability to create omni-channel experience in integration with multiple digital channels Good understanding of telephony, enterprise, and data integration, IVR flow design, optimization and implementation of effective knowledge management and self-service features Collaborate with cross functional team for creating optimal solution and development www.envisiontechsol.com 10130 Mallard Creek Rd, Charlotte NC, 28262 | Name Satya Prakash Designation Technical Recruiter Envision Technology Solutions E: Email [email protected] Office: number 704-323-6045 LinkedIn : linkedin.com/in/satya-prakash-205335238/ | -- Keywords: information technology golang Kentucky Massachusetts North Carolina Urgent Need | Genesys SME/IVR SME | Louisville, KY/ Boston, MA (Onsite) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2079003&uid= |
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| 09:27 PM 14-Jan-25 |