| C2C Req-H1B and USC at Pittsburgh, Pennsylvania, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2063741&uid= Requirement ID: 9821568 | Posted On:Jan-08-2025 | Role name:Lead | Role Description:Overseeing the incident management process and offshore team members involved in resolving the incident.Responding to a reported service incident, identifying the cause, and initiating the incident management process.Prioritizing incidents according to their urgency and influence on the business.Collaborating with the incident management team to ensure that all protocols are diligently followed.Logging all incidents and their resolution to see if there are recurring malfunctions.Adjusting the incident management process as required to ensure its effectiveness.Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks. | Competencies:Incident Management, Change Management | Experience (Years):6-8 | Essential Skills:Candidate should possess sound knowledge and hands on experience in Production & application support In depth knowledge on Incident, Change & Critical incident management lifecycle & process, Change Schedule & implementation Should have experience in SNOW ticketing tool. Jira & confluence Should possess strong knowledge in application monitoring using Dynatrace, BigPanda. Logscale, Splunk, Bitbucket, PLATO, Kubernetes, Grafana dashboards to analyse & identify the root cause & problemsBasic scripting & implementation knowledge about JSON- Java Script object notation, Python & Java to automate application validations using VfaaS Basic knowledge & understanding of infrastructure components & functionalities of Servers, DB, Firewall, F5, Clusters, load balance, Data center failover.Basic knowledge on application vulnerability findings, governance & remediation process in Archer system | Desirable Skills:Banking domain and Incident/Release management process | Country:United States | Branch | City | Location:TCS - Pittsburgh, PA PITTSBURGH Pittsburgh,PA | BA Recruiter Name:Shanmugapriya R | Start Date:Jan-22-2025 | Duration (Months):5 | Status:Open | Keywords:Incident ManagerSNOWProduction SupportMonitoring | -- Thanks & Regards Niranjana Manojj | Talent Acquisition Recruiter (U S Division) Teamware Solutions Inc |8951 Cypress Waters Blvd, Suite #1092, Dallas Texas 75019 D : 4692186483 |Office: 469-218-6483 Ext: 201 : niranjana.m @twsol.com Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Keywords: business analyst database rlang information technology ffive Idaho Pennsylvania C2C Req-H1B and USC [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2063741&uid= |
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| 01:07 AM 09-Jan-25 |