| IT Service Management Analyst ll Location: Boca Raton, FL Hybrid (3 times on site) at Boca Raton, Florida, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2059042&uid= From: Minu, infotechspectrum [email protected] Reply to: [email protected] Role:- IT Service Management Analyst Location: Boca Raton, FL Hybrid (3 times on site) (USC, GC only) Visa sponsorship is not available for this position Job Description The IT Service Management Analyst supports the delivery and quality of services to end-users to provide the necessary technical assistance to perform their jobs effectively. This role contributes to various aspects of IT service delivery, such as service strategy, service design, service transition, service operation, and continual service improvement. The IT Service Management Analyst will interact daily with the outsourced Service Desk, End User Services, the Service Delivery teams, and business unit IT partners to align IT services and provide outstanding customer support. The ideal candidate will exhibit a sense of ownership and passion for exceeding customer expectations through optimized IT service delivery. Qualifications Technical skills: Proficiency with ServiceNow (Virtual Agent, Employee Center, Agent Workspace, Knowledge Bases and dashboards. Knowledge and understanding of ITIL processes. Organizational skills: Ability to plan, coordinate, and support IT projects and daily operations Interpersonal skills: Ability to communicate effectively with different stakeholders, customers, and vendors; ability to partner with diverse teams and people; agile and flexible with changing priorities and business needs Customer service skills: Ability to understand customer needs, expectations, and satisfaction levels, and to provide quality service and support Problem-solving skills: Ability to analyze, identify, and resolve IT issues and challenges in a timely and efficient manner Analytical skills: Ability to collect, process, and interpret data and information related to IT performance Strategic skills: Ability to support the alignment of IT and business unit goals and objectives Innovation skills: Ability to explore new technologies, methods, and solutions to enhance IT service delivery and value Skilled in end user management, service management, business analysis and project management 3+ years of IT service management or related experience Bachelors degree in computer science, information technology or related field, preferred Professional certification (ITIL 4 Foundation, ServiceNow) a plus Best Regards, Minu Roy Sr. Technical Recruiter || InfoTech Spectrum Inc. Email : [email protected] || Web: www.infotechspectrum.com 2060, Walsh Ave, #120, Santa Clara, CA 95050 Keywords: information technology green card California Florida IT Service Management Analyst ll Location: Boca Raton, FL Hybrid (3 times on site) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2059042&uid= |
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| 01:03 AM 08-Jan-25 |