| Program Management at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2000171&uid= From: Rohan yadav, Sunray Enterprise, Inc [email protected] Reply to: [email protected] PMO-Program Management-Program Management Location Phoenix, AZ Need a contractor with experience with AXP Operation Risk Events (ORES) and Corrective Action Plans (CAPs) as well as the AXP system Archer. Resource also needs experience managing the AXP ORE/CAP lifecycles to assist in the three milestones- Stop Customer Impact, Remediation and Control Enhancements for the issues management process. Looking for a resource that will require minimal onboarding training with the AXP ORE CAP process. (1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time. (5.) To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update & self development. Keywords: information technology Arizona Program Management [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2000171&uid= |
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| 09:57 PM 10-Dec-24 |