| Major Incident Manager-C2C-Phoenix - AZ at Phoenix, Arizona, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1995786&uid= From: kaushik, vysystems [email protected] Reply to: [email protected] Job Description/ Responsibilities(12+ years Exp) Handling of Major Incidents process to guide their actions and decisions in resolving the incident as quickly as possible Responsible for investigating the incident, identifying its root cause, and implementing the necessary solutions Responsible for coordinating all incident response activities, include triaging incidents and determining the severity working effectively towards resolving the incident and drive coordination among them, with the goal of resolving the incident at hand Handle customer-facing issues, responsible for resolving customer complaints, answering questions, and ensuring customers are informed about the incident and its resolution Communicating with customers promptly and empathetically, managing customer expectations, and working closely with other team members to address customer issues Coordinate the incident response activities, gather the response team, and set up bridge call for communication and collaboration ITIL Incident/Problem Management ITSM/ITIL Service Management Domain Skills Keywords: Major Incident Manager-C2C-Phoenix - AZ [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1995786&uid= |
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| 09:33 PM 09-Dec-24 |