| C2C opening forServiceNowSupportRemote Role at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1989935&uid= From: Gobi, PiplNow LLC [email protected] Reply to: [email protected] Hi, We have an urgent C2C opening for ServiceNow Support Remote Role Bilingual proficiency in English and Spanish and/or Portuguese is preferred. Need to work in LATAM or ANZ time zone Our client is looking to fill this role immediately. If you are interested in this role, Please share the updated resume, filled skill matrix, consultant details, visa and dl copy ASAP. Skill Matrix: Skills Years of experience Over all experience Total years of work exp in US As ServiceNow Support In ServiceNow/ CSM AIM, Qualtrics, DMS, or Genesys. Technical skills in incident, change, and configuration management performance optimization tools and processes Customer Support & Coordination Incident & Problem Management Change & Configuration Management Performance & Monitoring Application Enhancements & Integration Consultant Details: Full Name Phone Rate/salary Month & Date of Birth Last 4 Digits of SSN Available time Slots to take an Interview FTE/Contract/C2H Current Location (City, State & ZIP) Willing to work Onsite/Remote/Hybrid If non-local - Open to relocate Availability from Date of Offer Last date of the project Any offers in the pipeline Linked In Profile Highest Education Details Visa Proof of Work Authorization attached Driver's License Attached Total Years of Experience. We are seeking ServiceNow Support Specialist to provide support for our customer service agents located in LATAM and ANZ time zones. The ideal candidates will have a technical background and a customer-first mindset, with experience in ServiceNow and CSM. Bilingual proficiency in English and Spanish and/or Portuguese is preferred. Key Responsibilities: Customer Support & Coordination: o Support customer service agents in LATAM and ANZ, including periodic service reviews and weekly touch-base calls. o Communicate planned/unplanned outages to stakeholders and support audit activities. o Ensure operational excellence by resolving tickets within SLAs and reducing incident volume. o Incident & Problem Management: o KA creation / improvements related to ServiceNow platform and applications. o Develop strategy to reduce ServiceNow L2 incident volume. o Address break-fix incidents, perform root cause analysis, and implement preventive measures. o Develop reusable knowledge assets for incident resolution and prevention. o Collaborate with the Digital Command Center (DCC) to handle major incidents. Change & Configuration Management: o Manage application changes, including impact assessments, validation, and compliance with SoX and GxP. o Maintain and update application configurations and technical information in CMDB. o Evaluate planned application changes - with an aim of minimizing impact on application availability and/or operational efficiencies. o Maintains Server /DB Patching. Performance & Monitoring: o Monitor system performance, capacity, and health, escalating and resolving exceptions as necessary. o Proactively plan and support performance improvements, including data archival and lifecycle management. o Application Lifecycle Management (ALM) & Technology Lifecycle Management (TLM). o Plan and support the Data Archival Process. Application Enhancements & Integration: o Contribute to roadmap initiatives such as WhatsApp for Business integration, Oracle integration, and enhancements to case management, reporting, and returns management. o Collaborate on new module development, instance setup, and platform upgrades. Qualifications: Experience with ServiceNow/CSM. High-level architectural understanding of AIM, Qualtrics, DMS, or Genesys. Technical skills in incident, change, and configuration management. Familiarity with performance optimization tools and processes. Bilingual proficiency in English and Spanish (Portuguese is preferred). Other Requirements: Ability to work across LATAM and/or ANZ time zones. Strong problem-solving skills and ability to manage multiple tasks effectively. This is an exciting opportunity to contribute to a global team, ensuring the health and performance of critical customer service applications. Keywords: database C2C opening forServiceNowSupportRemote Role [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1989935&uid= |
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| 03:10 AM 06-Dec-24 |