| Urgent Hiring || IVR Lead || San Jose, CA / Austin, TX (Onsite) at San Jose, California, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1986479&uid= Dear Vendors, I hope this email finds you well. My name is Irfan, a Sr. Technical Recruiter in Silverlink Technologies. I wanted to reach out to share an exciting job opportunity at HCL . We are currently seeking a highly skilled and motivated individual for the position of IVR Lead. If you or someone you know might be a good fit for this position, I encourage you to review the below job description. If interested, please feel free to reach out to me directly. Position: IVR Lead Location: San Jose, CA / Austin, TX (Onsite) Duration: Long Term Job description: Lead Engineer: Oversee the entire IVR / Cases development lifecycle, from project planning and scoping to implementation and maintenance. Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications. Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center & Java Operational Support: Provide Tier I, II, and III support for IVR / Cases applications, troubleshooting issues and resolving customer inquiries. Integration: Integrate IVR solutions with other systems and platforms, such as CRM, ERP, and contact center applications. Performance Optimization: Optimize performance of the system to ensure efficient and effective customer interactions. Lead a team of engineers and cross-functional stakeholders in the development and launch of [specific project/product]. Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides. Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects. Provide guidance and support to the Scrum Team on Agile principles and Scrum practices. Act as a liaison between the Scrum Team and external stakeholders, including product owners, management, and other teams. Required Skills and Qualifications: Proficiency in scripting languages (e.g., JavaScript, Java, Python). Excellent communication and leadership skills. MANDATORY REQUIREMENT Understanding of IVR design principles and best practices. Excellent problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Nice to Have Skills and Qualifications: Strong experience with Google Cloud Platform (Google Cloud Platform) and its IVR-related services (e.g., Dialogflow, Contact Center). Experience with contact center technologies and processes. Certifications in Google Cloud Platform or related technologies. Key details: Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center AI. Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides. Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects. Thanks & Regards Mohd Irfan SR.Technical Recruiter Email: [email protected] linkedin.com/in/irfan-ulla-khan-3ba6b916b Silverlink Technologies www.silverlinktechnologies.com LLC 501 Fifth Avenue, Suite 805, New York, NY 10017 -- Keywords: artificial intelligence information technology California New York Texas Urgent Hiring || IVR Lead || San Jose, CA / Austin, TX (Onsite) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1986479&uid= |
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| 07:36 PM 05-Dec-24 |