| Cisco Unified Contact Center Enterprise - ONSITE at Raleigh, North Carolina, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1916427&uid= From: Devakar Balachandran, KK Software Associates [email protected] Reply to: [email protected] Note: Please don't share OPT, CPT, H4EAD,TN, E3 and L2 Location: Raleigh, NC / Morrisville, NC / ONSITE JD: Role name: Engineer Role Description: In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP). Good understanding of Cisco UCCE Architecture, deployment models and components. Hands on experience in Cisco UCCE Call flow scripts. Good knowledge and hands on experience in Cisco CVP Scripting. Good hands on experience in CVP Micro app and knowledge in VXML application. Good hands on experience in VXML Gateway configuration and troubleshooting. Knowledge in Cisco Unified Intelligence Center Reporting (CUIC). Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IM&P, CUC) Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction. Excellent written and verbal communication, interpersonal and presentation skills. Proven planning, prioritization, and organization skills ITIL Foundation level knowledge Competencies: EIS : Product Support - Product Engineering Experience (Years): 6-8 Essential Skills: In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP). Good understanding of Cisco UCCE Architecture, deployment models and components. Hands on experience in Cisco UCCE Call flow scripts. Good knowledge and hands on experience in Cisco CVP Scripting. Good hands on experience in CVP Micro app and knowledge in VXML application. Good hands on experience in VXML Gateway configuration and troubleshooting. Knowledge in Cisco Unified Intelligence Center Reporting (CUIC). Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IM&P, CUC) Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction. Excellent written and verbal communication, interpersonal and presentation skills. Proven planning, prioritization, and organization skills ITIL Foundation level knowledge Desirable Skills: In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP). Good understanding of Cisco UCCE Architecture, deployment models and components. Hands on experience in Cisco UCCE Call flow scripts. Good knowledge and hands on experience in Cisco CVP Scripting. Good hands on experience in CVP Micro app and knowledge in VXML application. Good hands on experience in VXML Gateway configuration and troubleshooting. Knowledge in Cisco Unified Intelligence Center Reporting (CUIC). Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IM&P, CUC) Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction. Excellent written and verbal communication, interpersonal and presentation skills. Proven planning, prioritization, and organization skills ITIL Foundation level knowledge Country: United States Keywords: trade national North Carolina Tennessee Cisco Unified Contact Center Enterprise - ONSITE [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1916427&uid= |
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| 12:47 AM 09-Nov-24 |