| Full time role with Birlasoft JOB DESCRIPTION - EUC (Onsite Engineer) Location - Houston, TX Day 1 On site at Houston, Texas, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1851577&uid= From: Kranthi, Propelsys [email protected] Reply to: [email protected] Full time role with Birlasoft JOB DESCRIPTION - EUC (Onsite Engineer) Location - Houston, TX Day 1 On site Exp Level - 7+ Years Visa GC USC Job Description We are looking for Onsite Support Engineers who can assist our clients in solving desktop/laptop/printer related technical issues. They will be responsible for computer hardware, software and peripherals. Onsite support is the third point of escalation for the resolution of desktop, laptop or printer related incidents, service requests and connectivity issues. Provide On-Site Support A Field Support Engineer must respond to all client queries. This position may require working after hours as well as a presence on-site, as required based on the customer requirements. The professional collaborates with other network/technical professionals in the organization to devise suggestions for expediting maintenance and troubleshooting procedures. They document all relevant departmental and field activities and resolve the complexities. Network Maintenance Onsite Support Engineers ensure that client networks operate consistently and efficiently. They confirm consistent up-time of routers, servers, and networks based on SOP based troubleshooting. They must engage in routine maintenance check-up with assistance from L2/L3 network/technical professionals. IT Asset Management Onsite Support Engineer will be responsible to manage, control and maintains inventory of IT assets (Hardware) throughout their life cycle. Tracking, monitoring, and recording hardware assets to ensure compliance with companys finance records. Core Competencies Communication skills - Excellent oral and written communication skills Strong Computer Skills and the Ability to Troubleshoot and Diagnose complex problems Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration Experience with basic Citrix/ VDI and Microsoft Remote Desktop concepts and administration Experience in supporting minor hardware repairs (Desktop & Laptop) and imaging Experience in phone system administration Operational Requirement Resolves and closes incidents/service requests as per help desk procedures & within SLA Escalates unresolved incidents/service requests within agreed timescales Logs relevant incident/service request details per help desk procedures Communicates with client regarding incident progress Ensures tickets are updated at all times until issues are resolved Liaises with clients, other IT support groups and 3rd party providers when necessary Performs imaging/reimaging of PCs Performs IMAC (Install, Move, Add and Change) Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and/or VIP requests Coordinates with vendors for hardware repair Assists with Site IT security issues and virus elimination Assists Server Team when server maintenance is required based on SOP Creates/maintains documentation on Ticketing tool Special events coverage Local network support and/or assists centralized Network team Meeting rooms management, understanding of Video conferencing services and support Keywords: information technology green card Texas Full time role with Birlasoft JOB DESCRIPTION - EUC (Onsite Engineer) Location - Houston, TX Day 1 On site [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1851577&uid= |
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| 08:33 PM 17-Oct-24 |