| IT Project Manager (Genesys Call Center Implementation) Livonia, Michigan Only Locals Onsite from day 1 USC and GC Only at Livonia, New York, USA |
| Email: [email protected] |
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https://jobs.nvoids.com/job_details.jsp?id=1804763&uid= Title: IT Project Manager (Genesys Call Center Implementation) Location: Livonia, Michigan Only Locals Onsite from day 1 Visa: USC and GC Only Must have a LinkedIn account with photo and Location General Purpose We are seeking an experienced IT Project Manager to lead the implementation of Genesys Call Center integrated with Salesforce. The ideal candidate will have a strong background in telephone systems and project management, particularly within an Agile environment. This role involves defining project initiation steps and effectively utilizing tools and methodologies to ensure project success. Position Responsibilities Project Leadership: Manage diverse project teams, including developers, quality analysts, business analysts, and project sponsors. Project Scheduling: Define and maintain the project schedule to ensure timely delivery. Budget Management: Oversee the project budget, scope, and risk management, ensuring alignment with organizational goals. Impediment Removal: Identify and remove obstacles hindering project progress, focusing on delivery. Deployment Planning: Manage deployment planning and execution phases. Status Reporting: Provide clear and concise status updates to all levels of Project and Executive team members. Scrum Master Duties: Coach the project team in Agile methodologies, facilitating ceremonies such as stand-ups, backlog grooming, retrospectives, and story mapping. Process Improvement: Champion and implement ongoing process improvement initiatives. Team Engagement: Foster team empowerment and engagement, creating a collaborative working environment. Ceremony Facilitation: Organize and facilitate all project ceremonies to promote team collaboration and accountability. Qualifications Education: Bachelors degree in Business Information Systems or a related field. Experience: Minimum of 7 years of experience in an IT Project Management role. At least 3 years of experience managing projects in an Agile environment. Experience with telephone systems and implementing communication solutions. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio). Familiarity with Agile project management tools (e.g., Jira, Rally) preferred. Certifications: PMP or PMP-ACP certification is preferred. Agile Practices: Understanding of Agile engineering practices, including Test Driven Development. Scrum Mastery: Proven ability to lead and coach teams in Agile methodologies. Qualifying Criteria Please include the following in your application: Years of experience (e.g., 10 yrs / 2024) Last time the relevant skills were utilized. Core Competencies Strong communication and interpersonal skills. Ability to manage multiple priorities and meet deadlines. Problem-solving mindset with a focus on continuous improvement. Kind Regards, Kartik Bhardwaj | Absolute IT | Recruitment Manager 116 Village Blvd Suite 200 Princeton New Jersey 08540 Direct: 609-639 9618 Office: 201-228-3009 EXT 127 [email protected] www.absoluting.com In case there is any urgency or my absence, please feel free to reach Bharat Goyal ( [email protected] ). The information contained in, or attached to this e-mail, contains confidential information, is intended solely for the use of the individual or entity to which they are addressed, and is subject to legal privilege. If you have received this e-mail in error you should notify the sender immediately, delete the message and notify your system manager. The views or opinions presented in this e-mail are solely those of the sender and do not necessarily represent those of the company. The company accepts no liability, legal or otherwise, for any damage caused, directly or indirectly. Please consider the environment before printing this e-mail -- Keywords: information technology green card IT Project Manager (Genesys Call Center Implementation) Livonia, Michigan Only Locals Onsite from day 1 USC and GC Only [email protected] https://jobs.nvoids.com/job_details.jsp?id=1804763&uid= |
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| 08:02 PM 02-Oct-24 |