Salesforce Manager/Architect --- Job Description --- Onsite at Marysville, Ohio, USA |
Email: [email protected] |
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1798150&uid= Hi, I hope this email finds you well. My Name is Reyaz from Primus Global Services and I am reaching out to you regarding an exciting Job opportunity with one of our key clients. At Primus Global Services, we pride ourselves on connecting talented individuals with rewarding career opportunities, and we currently have an immediate opening for a Salesforce Manager/Architect. Job Role: Salesforce Manager/Architect Location: Marysville, Ohio (Onsite) Job Description: We are seeking a skilled Salesforce Architect with expertise in Service Cloud to join our team. The ideal candidate will be responsible for designing, developing, and implementing Salesforce solutions to optimize our sales and customer service processes. The role involves customizing Salesforce applications, automating workflows, integrating with external systems, and ensuring that the Salesforce platform meets the evolving needs of our business. Key Responsibilities: Customization and Development: Develop and customize Salesforce Sales Cloud and Service Cloud applications, including custom objects, fields, page layouts, and record types. Create and maintain Visualforce pages and Lightning components to enhance user interfaces and user experiences. Write and optimize Apex code, including triggers, classes, and test methods, to implement custom business logic. Customize case object and page layouts for efficient case handling Set up queues and assignment rules to route cases to the appropriate agents. Automation and Process Improvement: Design and implement workflow rules, process builders, and flows to automate business processes and improve efficiency. Configure and manage approval processes, escalation rules, and Omni-Channel routing to streamline sales and service operations. Integration: Integrate Salesforce with external systems using APIs, middleware, and custom integration solutions. Implement CTI integrations for telephony and communication systems within the Service Cloud. Reporting and Analytics: Develop and maintain custom reports and dashboards to provide insights into sales performance, case resolution metrics, and other key performance indicators. Ensure data accuracy and integrity through effective data management and validation processes. Support and Maintenance: Troubleshoot and resolve issues related to Salesforce applications, including data discrepancies, user access problems, and system errors. Use tools like Salesforce Debug Logs and Apex Test Execution for troubleshooting and quality assurance. Perform regular system maintenance, updates, and enhancements to keep Salesforce running smoothly and efficiently. Collaboration and Documentation: Work closely with business stakeholders to gather requirements, understand their needs, and translate them into Salesforce solutions. Create and maintain detailed documentation for custom development, configurations, and integrations. Provide training and support to end-users and administrators to ensure effective use of Salesforce features and functionality. Required Skills and Qualifications: 10+ years of experience in Salesforce development with a focus on Sales Cloud and Service Cloud. Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Salesforce Development Experience: Proven experience in Salesforce development with a focus on Service Cloud. Apex Programming: Strong proficiency in Apex, including writing triggers, classes, and test methods. Lightning Experience: Experience with Lightning Web Components (LWC) and Aura Components. Declarative Tools: Expertise in Salesforce declarative tools like Process Builder, Flow, and Workflow Rules. Integration Skills: Knowledge of Salesforce APIs, integration patterns, and data management tools. Reporting and Dashboards: Ability to create and manage complex reports and dashboards to support data-driven decision-making. CTI Integration: Experience with CTI systems and integrations is a plus. Problem-Solving: Strong analytical and troubleshooting skills to resolve technical issues effectively. Salesforce Certifications: Salesforce Certified Platform Developer I II, Salesforce Certified Sales Cloud Consultant If you are interested and would like to be considered for this position, please feel free to reach out to me directly. I look forward to hearing from you soon. Best Regards; Reyaz Shaik - Technical Recruiter Primus Global Services Direct (972) 430-1070 Desk (972) 753-6500 x 251 Connect: [email protected] | www.primusglobal.com Dallas London Hamburg Bangalore Now celebrating our 21st year of service and with over 3500 consultants currently deployed internationally, PRIMUS Global Services supports clients across a range of technologies and functional areas. How was your experience Click on a face to provide feedback on my performance! CONFIDENTIAL NOTICE: This message, and any attachments to it, may contain information that is privileged, confidential, and exempt from disclosed under applicable law. If the reader of this message is not the intended recipient, you are notified that any use, dissemination, distribution, copying, or communication of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by return e-mail and delete the message and any attachments. Thank You. Keywords: access management information technology Salesforce Manager/Architect --- Job Description --- Onsite [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1798150&uid= |
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01:10 AM 01-Oct-24 |