| VOIP or UCCX Engineer, Harrisburg, PA (Onsite) at Harrisburg, Arkansas, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=174755&uid= From: Akash kumar, Stellent IT LLC [email protected] Reply to: [email protected] VOIP/UCCX Engineer Harrisburg, PA (Onsite) 6 months Phone + Skype PRIMARY DUTIES: Designs, plans, installs, configures, maintains, and supports all hardware related to Analog and IP Telephony (IPT) and voice gateways. Designs, installs, configures, and maintains a broad range of AV/VC system software and hardware, including but not limited to WebEx Boards/Room Kits, VC codecs, and AMX control systems. Designs, plans, installs, configures, maintains, and supports all software related to Analog and IP Telephony. Analyzes all aspects of the AV systems, including the video conference solution, and designs changes to ensure customer needs are met immediately and in anticipation of future needs. Writes, maintains, and supports coded scripts for Cisco UCCX to automate IT operations and support multiple Help Desk call flows. Configures, maintains, and supports the Enterprise Fax Server solution and its interaction with the IPT infrastructure. Configures, maintains, and supports the interaction between the IPT infrastructure and the proprietary security camera/door buzzer systems. Designs and plans all IPT, VC, and AV upgrades and technology changes. Utilizes the current IT application to accept, respond to, and track resolution of, trouble tickets. Communicates with 3rd party vendors and telco carriers as necessary to facilitate support and changes to telecommunications services. Provides end-user training regarding the operation of all AV, VC, and enterprise phone systems and architecture. Fully administers and supports the Clients WebEx hosted service and on-premises infrastructure by maintaining user accounts, training new users, and remaining current on the capabilities of WebEx. MINIMUM QUALIFICATIONS: Cisco Unified Communications Manager (CUCM) 1 Call Manager Publisher and 2 Call Manager subscribers Cisco Unity is used for our voicemail Cisco Contact Center Express (UCCX) is used for our help desks and NOC There is an on-premise solution running version 11.5 but will most likely go to a hybrid model like Call Manager in the Cloud or WebEx Calling Across the state, we are utilizing Cisco Voice Gateways but will move to SIP. Associates degree in any information technology field; AND Two years of IT experience that includes one year of technical experience in network operations / maintenance. An equivalent combination of education, experience, and / or training may be considered. Keywords: information technology golang http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=174755&uid= |
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| 02:43 AM 30-Nov-22 |