| Genesys Reporting Consultant (IVR or Contact center data reporting) in Newark, NJ (Onsite from Day 1) at Newark, New Jersey, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1723592&uid= From: Saransh, Saransh Inc [email protected] Reply to: [email protected] Role: Genesys Reporting Consultant Location: Newark, NJ (Onsite from Day 1) Job Type: Contract Job Description: Looking for resource who has experience with IVR/Contact center data reporting. Strong experience on Call center / contact center reporting and knowledge on contact center KPIs (Must Have). Ability to interpret contact center / metadata drive insights and correlation of events based on data and interpreting the reporting. Nice to have : Hands-on experience to build custom analytical models and python scripting for structured call metadata. Experience with Genesys is preferred, but resources who have worked with IVR/Contact Center reporting using a different platform as well would work. Advanced knowledge of native Genesys Cloud CX Reports and Dashboards. With 8 10 years of experience Strong PowerBI or Tableau reporting, Design and Development. Big data, noSQL, SQL data query/extraction coding experience. Keywords: New Jersey Genesys Reporting Consultant (IVR or Contact center data reporting) in Newark, NJ (Onsite from Day 1) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1723592&uid= |
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| 08:23 PM 05-Sep-24 |