| Urgent Hiring :: Service Delivery Manager :: Seattle, WA (Onsite) at Seattle, Washington, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1662160&uid= From: Nikhil, Talent Junction [email protected] Reply to: [email protected] Role: Service Delivery Manager Work Location: Seattle, WA (Onsite) Background check: Mandatory Please send it with this information Legal name: Location (City and State): Relocate Rate: Availability: Phone #: Mobile#: Email address: Visa type: Hiring Status: DD/MM: LinkedIn: If the resource has a visa, what company owns it Are you working directly with the contractors visa holder JOB DESCRIPTION: 5 to 7 years of experience leading IT support for retail/ QSR segment Proficient in Point-of-sale system like Oracle ITIL certification / experience preferred including ITSM tools like ServiceNow. Experience with automation using RPA and GenAI good to have. Excellent leadership and collaboration skills. Lead Service delivery management and provide flawless end user support for IT Support for a QSR client. Ensure timely response and resolution of support requests and incidents within agreed upon service level agreements. Implement and standardize IT support policies, procedures, and customer concerns. Update and maintain IT Assets, Software, Documentation, Processes, Communications, Vendors, Credentials, and Technology Solutions. Collaborate with third-party vendors and services providers to address technical issues. Continuously review team performance and improve processes and procedures. Act as a crucial point of contact between our distributed team and clients, providing customized solutions based on their specific needs. Provide technical support for hardware, software, applications, and related technologies. Verify system functionality and follow up on service requests to ensure resolution. Collaborate with global teams to prioritize technology and ensure compliance with company standards. Manage business and IT collaborators. Service Delivery Manager for QSR client leading global IT support team for their restaurants. Nikhil Technical Recruiter Talent Junction 2060 Walsh Avenue, Suite 122, Santa Clara, CA 95050 E-mail Id : [email protected] Keywords: materials management information technology California Idaho Washington Urgent Hiring :: Service Delivery Manager :: Seattle, WA (Onsite) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1662160&uid= |
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| 06:21 PM 15-Aug-24 |